Helpdesk Support - 1st Line
Summary: The IT Helpdesk Officer role is a 3-month contract position based in Bath, focusing on providing 1st Line technical support within a global consultancy. The position offers an opportunity to gain hands-on experience in a fast-paced IT environment while supporting a large user base. Candidates will be responsible for troubleshooting various IT issues and ensuring high-quality customer service. This role is ideal for individuals looking to kickstart their IT careers with a supportive team.
Key Responsibilities:
- Provide 1st Line IT support via phone, email and remote support tools
- Log, prioritise and resolve helpdesk tickets within agreed SLAs
- Troubleshoot Microsoft 365, Windows and software-related issues
- Escalate more complex technical issues where required
- Deliver exceptional customer service to users across the business
- Support the day-to-day operation of the IT Helpdesk
Key Skills:
- Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience)
- Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel)
- Excellent communication and interpersonal skills
- A proactive approach with a willingness to learn
- Strong troubleshooting and problem-solving abilities
Salary (Rate): £175.00 Daily
City: Bath
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
IT Helpdesk Officer (3-Month Contract)
Bath Hybrid Working Immediate Start
Looking to kickstart your IT career with a leading global consultancy?
We're recruiting for an IT Helpdesk Officer to join a busy Global IT team on an initial 3-month contract based in Bath. This is a fantastic opportunity to gain hands-on experience supporting thousands of users across an international business while developing your technical skills in a collaborative and supportive environment.
The Role
As part of the IT Helpdesk team, you'll provide 1st Line technical support, helping to resolve a wide range of IT issues and ensuring users receive an excellent level of service. This is a varied role where you'll gain exposure to enterprise technologies and build valuable experience within a fast-paced IT environment.
Key Responsibilities
- Provide 1st Line IT support via phone, email and remote support tools
- Log, prioritise and resolve helpdesk tickets within agreed SLAs
- Troubleshoot Microsoft 365, Windows and software-related issues
- Escalate more complex technical issues where required
- Deliver exceptional customer service to users across the business
- Support the day-to-day operation of the IT Helpdesk
About You
We're looking for someone who is passionate about IT and enjoys solving problems.
You'll ideally have:
- Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience)
- Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel)
- Excellent communication and interpersonal skills
- A proactive approach with a willingness to learn
- Strong troubleshooting and problem-solving abilities
Desirable Skills
- Active Directory or Exchange Online
- SharePoint or OneDrive
- ITIL awareness
- Microsoft 365 Defender exposure
What's on Offer?
- Hybrid working (Bath office)
- Initial 3-month contract with an immediate start
- Opportunity to gain experience within a large global organisation
- Friendly, supportive IT team
- Exposure to enterprise technologies and large-scale IT operations
If you're looking to develop your IT career in a professional, fast-paced environment, we'd love to hear from you.
Apply today for immediate consideration.
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