Helpdesk, IT Support, Service Desk Analyst - 56379
Posted 5 days ago by Peopleworks
Negotiable
Inside
Undetermined
Dagenham, Essex, UK
Summary: The role of Helpdesk, IT Support, Service Desk Analyst involves providing operational support for IT applications and infrastructure within a major manufacturing company's engineering plant. The position requires responding to help desk calls, resolving software and hardware issues, and performing administrative tasks. The analyst will work in a three-shift pattern and must be flexible to meet the demands of the plant. This contract position is for three months and is classified as inside IR35.
Key Responsibilities:
- Respond to phone calls to the Help Desk.
- Perform administrative tasks (e.g., resetting passwords, setting up accounts, modifying access levels).
- Resolve software issues (remotely if possible).
- Resolve hardware issues.
- Log hardware errors in line with existing maintenance contracts.
- Install application software on clients.
Key Skills:
- IT Helpdesk experience.
- 1-3 years in a corporate IT department providing end user support.
- Flexibility to work to meet the demands of the Plant.
- Self-starter able to operate autonomously.
- Customer focus with regular interaction with Plant-based customers.
- Attention to detail in inventory and procedural work.
- Continuous improvement mindset for operational activities.
Salary (Rate): £23.33 Hourly
City: Dagenham
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Helpdesk, IT Support, Service Desk Analyst - 56379
Contract: 3 Months
Rate: £175 per day or £23.33 per hour (Inside IR35)
Dagenham, Essex - Three-shift pattern: Earlies, Lates and Nights in weekly rotation - Must be able to Drive
The engineering plant of a major manufacturing company and a household name is seeking an IT support analyst, IT helpdesk analyst to work in the IT Team responsible for providing the Manufacturing facility with operational support for all IT Applications/Infrastructure across the plant
Main Tasks & Responsibilities
o Respond to phone calls to the Help Desk.
o Silas administrative tasks (eg resetting passwords, setting up accounts)
o Administrative tasks (eg modifying access levels)
o Resolving software issues (remotely if possible)
o Resolving hardware issues
o Logging hardware errors in-line with our existing maintenance contracts
o Installation of application software on clients
Essential Skills & Experience Required:
# IT Helpdesk experience
# 1-3 years in a corporate IT department providing end user support across a wide range of
# Flexibility: Willingness to work flexibly to meet the demands of the Plant
# Self-Starter: Able to operate autonomously on some tasks to deliver
# Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
# Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
# Continuous Improvement Mind-set: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements