Helpdesk, IT Support, Service Desk Analyst - 56379
Posted 7 days ago by Peopleworks
Negotiable
Inside
Undetermined
Dagenham, Essex, UK
Summary: The role of Helpdesk, IT Support, Service Desk Analyst involves providing operational support for IT applications and infrastructure within a manufacturing facility. The position requires delivering IT projects, supporting new model launches, and serving as the primary contact for IT issues. The analyst will also perform first-level help desk support, including troubleshooting software and hardware issues. This is a contract position based in Dagenham, Essex, with a three-shift pattern.
Key Responsibilities:
- Provide operational support for all IT Applications/Infrastructure across the plant
- Deliver specific IT projects within the Plant (new applications, new infrastructure, new hardware etc.)
- Support the IT element of new model launches
- Provide a single point of contact for the plant for all IT issues and interfacing with Central IT
- Ensure IT Policy adherence across the plant
- Respond to phone calls to the Help Desk
- Perform administrative tasks (e.g., resetting passwords, setting up accounts, modifying access levels)
- Resolve software and hardware issues
- Log hardware errors in-line with existing maintenance contracts
- Install application software on clients
- Carry out start of shift checks
- Run back-up services and store tapes
- Carry out departmental maintenance standards actions
- Assist in creating, updating, and reviewing Single Point Lessons
- Test network and telephone sockets and equipment data transfers
- Follow local and corporate Change Control processes
- Move/Install IT hardware
- Set up conference facilities as required
- Maintain an accurate IT stores inventory
- Assist IT Engineers as needed
- Provide hand-over communications/reports as required
- Escalate emergency issues outside the plant when required
Key Skills:
- IT Helpdesk experience
- 1-3 years in a corporate IT department providing end user support
- Flexibility to meet the demands of the Plant
- Self-Starter: Able to operate autonomously on some tasks
- Customer Focus: Interface with Plant based customers regularly
- Attention to detail for inventory and procedural work
- Continuous Improvement Mind-set: Comfortable making suggestions for operational improvements
Salary (Rate): £23.33 per hour
City: Dagenham
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Helpdesk, IT Support, Service Desk Analyst - 56379
Contract: 3 months
Rate: £175 per day or £23.33 per hour (Inside IR35)
Dagenham, Essex - Three-shift pattern: Earlies, Lates and Nights in weekly rotation
The engineering plant of a major manufacturing company and a household name is seeking an IT support analyst, IT helpdesk analyst to work in the IT Team responsible for providing the Manufacturing facility with operational support for all IT Applications/Infrastructure across the plant
Main Tasks & Responsibilities
> Provide the Manufacturing facility with operational support for all IT Applications/Infrastructure across the plant
> Deliver specific IT projects within the Plant (new applications, new infrastructure, new hardware etc.)
> Support the IT element of new model launches
> Provide a single point of contact for the plant for all IT issues and interfacing with Central IT
> Ensuring IT Policy is adhered to across the plant. Specifically this Helpdesk Analyst role covers first level Help Desk support across the plant:
o Respond to phone calls to the Help Desk.
o Silas administrative tasks (eg resetting passwords, setting up accounts)
o Administrative tasks (eg modifying access levels)
o Resolving software issues (remotely if possible)
o Resolving hardware issues
o Logging hardware errors in-line with our existing maintenance contracts
o Installation of application software on clients
> Carry out start of shift checks
> Run back-up services and storing tapes
> Carry out departmental maintenance standards actions
> Assist in creating, updating and reviewing Single Point Lessons
> Test network and telephone sockets and equipment data transfers
> Follow local and corporate Change Control processes
> Move/Installing IT hardware
> Set up conference facilities as and when required
> Maintain an accurate IT stores inventory
> Assist IT Engineers on an as and when required basis
> Provide hand-over communications/reports as required
> Escalate emergency issues outside the plant when required.
Essential Skills & Experience Required:
# IT Helpdesk experience
# 1-3 years in a corporate IT department providing end user support across a wide range of
# Flexibility: Willingness to work flexibly to meet the demands of the Plant
# Self-Starter: Able to operate autonomously on some tasks to deliver
# Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
# Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
# Continuous Improvement Mind-set: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements