Job Summary
We are seeking a qualified Tier 2 Help Desk Support Technician to provide technical support to end users for the State of Maine. The ideal candidate will have hands-on experience troubleshooting Windows operating systems, supporting Microsoft Office 365, managing help desk tickets, and resolving technical issues in a help desk or call center environment.
Candidates must reside within one hour of Augusta, Maine and be available to work onsite every other Wednesday.
Key Responsibilities
- Provide Tier 2 technical support and troubleshoot end-user hardware and software issues.
- Diagnose and resolve Windows operating system problems.
- Support Microsoft Office 365 applications and related user issues.
- Log, track, update, and resolve incidents through a ticketing system.
- Deliver responsive technical assistance in a help desk or call center environment.
- Escalate complex technical issues when necessary.
- Maintain accurate ticket documentation and follow established support procedures.
Required Qualifications
- Previous help desk or call center experience.
- Hands-on experience with Windows operating systems.
- Working knowledge of Microsoft Office 365.
- Experience using ticketing systems for incident tracking and resolution.
- Strong troubleshooting, communication, and customer service skills.
- Must live within one hour of Augusta, Maine.
- Must be available to work onsite every other Wednesday.
Preferred Qualifications
- Previous experience supporting state government or public-sector environments.
- Experience following established IT support processes and service-level expectations.
Work Schedule
- Saturday through Wednesday.
- Mostly remote work.
- Onsite attendance in Augusta, Maine, every other Wednesday.
Rate:
Not specified
Location:
Augusta
IR35 Status:
Outside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level