Job ID: VA-813974
Remote/Local Help Desk/Print Support Technician (In-person IV/Onsite Training) with MS 365, ServiceNow/Jira experience
Location: Richmond, VA (VITA)
Duration: 6 Months
Skills
- Microsoft 365 Required 5 Years
- Strong communication and interpersonal skills and detail oriented Required 5 Years
- Strong analytical and troubleshooting skills Required 5 Years
- Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
- Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
- Commitment to delivering high quality end user support and customer service Required 5 Years
- Experience in a help desk or technical support role. Required 5 Years
- Knowledge of IT systems Required 5 Years
- Knowledge of print services environment Desired 2 Years
Description
VITA Print Service Support Technician Phone and In Person IVs required!
ON SITE Training period required, then can be remote (see below)
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.