Help Desk Engineer - IT services provider

Summary: The Help Desk Engineer role at an IT services provider involves providing technical support and assistance to clients. The position is based in Pasadena, California, and requires effective communication and problem-solving skills. The role is focused on ensuring customer satisfaction through timely and efficient service delivery.

Key Responsibilities:

• Provide technical support to clients via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Assist with the installation and configuration of IT equipment.
• Maintain documentation of support requests and resolutions.
• Collaborate with other IT staff to improve service delivery.

Key Skills:

• Strong knowledge of IT systems and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Experience with help desk software and ticketing systems.
• Ability to work under pressure and manage multiple tasks.
• Customer service orientation.

Salary (Rate): £42 Hourly

City: Pasadena

Country: United States

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT