Description
We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry.
This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment.
The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment.
Responsibilities
- Support onsite setup and distribution of computers, mobile devices, and related equipment for employees
- Provide first-level technical assistance by diagnosing common hardware, software, and access issues
- Prepare and configure workstations, peripherals, and standard applications according to documented procedures
- Follow written workflows and operational checklists to complete deployment and support tasks accurately
- Record completed work, user issues, and status updates within tracking tools or service desk systems
- Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users
- Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed
- Maintain a courteous, detail-focused approach while assisting users and responding to support requests
Requirements
- Basic working knowledge of Windows and/or Mac computer environments
- Familiarity with Microsoft Office applications and standard desktop productivity tools
- Ability to follow detailed written instructions, procedures, and setup checklists with consistency
- Clear communication skills and a service-oriented approach when supporting end users
- Dependable attendance and availability for the full length of the Contract assignment
- Exposure to desktop deployments, imaging, service desk ticket handling, or related technical support tasks
- Foundational troubleshooting skills covering hardware, software, and basic network issues
Technology Doesn't Change the World, People Do.
Rate:
Not specified
Location:
Greenland
IR35 Status:
Outside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Entry Level