Hearsay Community Manager/Paid Media Specialist
Posted 1 day ago by Thrive IT Systems Ltd
Negotiable
Undetermined
Undetermined
London/Glasgow, UK
Summary: The Hearsay Community Manager/Paid Media Specialist will oversee the operations of the Hearsay platform within a leading financial services organization. This role requires expertise in managing social media in regulated environments and supporting sales and advisory teams while ensuring compliance. The ideal candidate will also produce compliance reports and provide user training and support. Strong experience with paid media across various platforms is essential for success in this position.
Key Responsibilities:
- Manage Hearsay platform operations including onboarding, profile maintenance, migrations, and offboarding
- Support RSAM profiles, connections, and compliance checks within the Hearsay platform
- Ensure all profiles meet disclosure and compliance standards
- Produce monthly compliance reports and remediate RSAM reports
- Review eLearning training reports and maintain training materials
- Provide user engagement, post engagement, and ticket reporting analytics
- Prepare quarterly KPI scorecards and reporting dashboards
- Manage and respond to social media queries from sales organizations
- Deliver training sessions, host office hours, and provide 1:1 user support
- Maintain LinkedIn profiles and manage social media governance processes
- Support onboarding and migration of users into Hearsay
- Manage social media mailboxes and troubleshoot user queries
Key Skills:
- Hands-on experience with Hearsay platform
- Google AdWords
- Paid Media Facebook
- Paid Media Instagram
- Paid Media LinkedIn
- Paid Media Twitter (X)
- Experience within Banking/Wealth Management/Financial Services
- Experience managing social media in regulated environments
- Strong stakeholder management and training capabilities
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are currently looking for a Hearsay Community Manager with strong Paid Media expertise to join a leading organization within the financial services sector.
The ideal candidate will have experience managing social media platforms in regulated environments and working with Hearsay to support sales and advisory teams while ensuring compliance.
Key Responsibilities:
Manage Hearsay platform operations including onboarding, profile maintenance, migrations, and offboarding
Support RSAM profiles, connections, and compliance checks within the Hearsay platform
Ensure all profiles meet disclosure and compliance standards
Produce monthly compliance reports and remediate RSAM reports
Review eLearning training reports and maintain training materials
Provide user engagement, post engagement, and ticket reporting analytics
Prepare quarterly KPI scorecards and reporting dashboards
Manage and respond to social media queries from sales organizations
Deliver training sessions, host office hours, and provide 1:1 user support
Maintain LinkedIn profiles and manage social media governance processes
Support onboarding and migration of users into Hearsay
Manage social media mailboxes and troubleshoot user queries
Mandatory Skills:
Hands-on experience with Hearsay platform
Google AdWords
Paid Media Facebook
Paid Media Instagram
Paid Media LinkedIn
Paid Media Twitter (X)
Preferred Experience:
Experience within Banking/Wealth Management/Financial Services
Experience managing social media in regulated environments
Strong stakeholder management and training capabilities