Summary: The Healthcare Services Administrator (Urology) role at Sheffield Children's NHS Foundation Trust involves supporting the Urology and Continence Nursing Team by managing patient information and communications. The position requires a compassionate individual who thrives in a busy, patient-focused environment and is capable of handling sensitive inquiries. Responsibilities include maintaining databases, communicating with various stakeholders, and performing general office tasks. This part-time, permanent position offers an opportunity to contribute to children's health care in a supportive team setting.

Key Responsibilities:

• Maintain accurate databases and spreadsheets, following up on outstanding information from families, schools, and other departments.
• Communicate with parents, schools, GPs, and clinicians to gather necessary patient information.
• Handle sensitive inquiries and requests, ensuring prompt responses and compassionate support.
• Triage and delegate calls and messages, working with different departments to address patient-specific queries.
• Monitor and order supplies to ensure stock levels are maintained.
• Perform general office tasks such as filing, photocopying, and clerical duties.

Key Skills:

• Level 3 qualification or equivalent experience.
• Experience working in a customer service environment.
• Experience with general database and spreadsheet work.
• Ability to self-manage workload and refer when appropriate.
• Knowledge of data protection and handling confidential information.
• High attention to detail and proficiency in Microsoft Office programs.
• Ability to communicate processes clearly and navigate challenging conversations with empathy.
• Willingness to learn and acquire new knowledge and skills.

Salary (Rate): £25,674

City: Sheffield

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other