Health & Safety Administrator

Health & Safety Administrator Risk, Compliance & Safety Management 3 Month Fixed Term Contract, London, Ark Workplace Risk Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver a measurable benefits for our clients through innovation, partnership and customer success practices. QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisations evolving future demands. Our refreshingly different approach results in high long-term client satisfaction. Our approach is grounded in real-world experience, deep in thinking about multi-dimensional challenges, collaborative in partnering with clients and pragmatic in thought leadership about what matters most in the sector.

About the Role If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programs, but to truly make a difference and have a positive impact on their success. As a member of our Customer Success Team, you will report into the Head of Customer Success, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change. In this role, your ability to support with innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to support with the management of external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectation and driving their success. If you are ready to take on the challenge of solving complex client problems, driving success, and making a real difference, we invite you to join our team and be part of our journey towards excellence.

Key Responsibilities Include:

• Designing reports and predictive analytics for clients.
• Undertake gap analysis of processes for improvement.
• Preparation of technical proposals, schedules and client interactions.
• Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
• Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
• Working with the software support team to achieve clients operational and strategic goals.
• Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
• Supporting the onboarding of new clients and developing client relationships.
• Completing administrative tasks on Ark internal systems.
• Preparing and pulling off reports using Microsoft programs and internal systems for internal and external use.
• Managing and reporting on the company CRM system.
• Proactively reviewing and following up on client proposals on behalf of the Customer Success team.
• Creating and issuing client proposals and quotations.
• Proactively following up to request information to ensure that the full picture is available to our internal teams and clients when required.
• Confidence to ask questions and raise queries within the wider business.

You will have:

• A qualification in H&S and/or Fire Safety, including membership of a recognised industry body e.g., IOSH.
• A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes.
• An ability to convey information and simplify it for clients.
• An ability to learn new topics quickly.
• A passion to succeed, and a love of winning.
• Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
• At least 2 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution.
• Experience with taking a requirement and preparing a proposal through to brief across complex assignments.

Why Work for Us: Ark is a market leader providing an innovative suite of; Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety. APPLY NOW Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. Apply now and be a part of our success story! We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.