Health Promotion Administrative Assistant

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Job Overview Avon Breast Screening is the largest breast screening programme in the Southwest, inviting over 60,000 women every year for breast screening. It is one of the National Health Service Breast Screening Programmes (NHSBSP) aiming to save lives through early detection of breast cancer. The role of the Breast Screening Health Promotion Administrative Assistant is to support the clinical teams in managing all administrative tasks across outpatient activity within the Breast Screening Service, and help improve uptake for breast screening, supporting the health promotion team. The role is mainly based at the Breast Care Centre, Southmead Hospital however the post holder is also expected to work on reception at Avon Breast Screening, Central Health Clinic, Tower Hill on a regular basis in rotation with the team.

Main duties of the job To support the breast screening health promotion team by improving screening uptake, engaging with communities, and assisting with administrative tasks. The role involves planning and delivering health promotion activities, liaising with healthcare providers and community organisations,, and providing administrative support to ensure efficient clinic operations and accurate patient records.

Working for our organisation North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities Carry out health promotion activities and plan events in current screening areas. Work closely with the breast screening nurse. Contribute at network meetings and team events. Support health fairs, and other community engagement events to deliver health promotion and brief interventions Contribute to research and development as directed by breast screening nurse or Programme Manager Carry out patient DNA telephone clinics to gain understanding and provide support for non-attenders, auditing each call. Provide information and routine health promotion advice. Liaise with GP practices and Primary care to plan and discuss Health promoting ideas and concerns. Liaise with businesses to help reach target populations and communities. Actively seek out ‘Hard to Reach’ populations and help them to engage in health lifestyle initiatives Keep up to date with the breast screening schedule in Avon Breast Screening area. Contribute at network meetings and team events. Monitor and evaluate outcomes via processes, procedures, and systems. Develop fact sheets and resources to use on social media and breast screening web page Schedule new or follow-up outpatient appointments, organise investigative and diagnostic appointments in line with NHSBSP standards and performance targets. To ensure that routine results letters are despatched to clients in a timely manner. To escalate any delays in the pathway to the Screening Officer Manager. To deal with complex and sensitive enquiries from all service users in a helpful, courteous and diplomatic manner. Receive calls from health care professionals, Trust employees and other breast screening offices regarding the screening programme, offering help and advice in accordance with agreed NHSBSP policies and guidelines. To manage reception area, welcome and assist patients, relatives/friends and other visitors on arrival in the unit and inform appropriate staff. To communicate effectively and promptly to all enquiries in a discreet manner, with empathy and sensitivity. Provide administrative support to consultant/clinical teams. Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes Printing, checking and sending all routine result letters, non-attender letters and ad-hoc appointment letters, ensuring they are dispatched within the time specified in the NHSBSP guidelines. Maintain a working knowledge of in-house computer systems to access relevant information as required in order to always provide an efficient service. Maintain a working knowledge of other colleague’s principal duties to cover duties during times of staff holiday and sickness, for example ceasing clients from the breast screening programme; Managing screening appointments for clients on the family history programme; Making assessment appointments; Running and sending reports to individual GP practices. Be involved in the administration side of research trials the screening programme is taking part in, for example giving clients a brief overview of the trial, sending trial information in the post. To assist with the training of new colleagues, as required To have active input in the review of work instructions/protocols for the department. To follow established policies and protocols. To draft new policies and protocols for own work area, as required. Participate in the national Quality Assurance procedures including a three yearly QA review. Within this review complete a monthly audit of departmental procedures by designated auditors and provide a feedback report to the co-ordinator.

Person specification Essential Essential criteria GCSE level, including A-C grades in English & Maths, or the equivalent Experience of dealing with the public, on the telephone, via email and in person Experience of team working in a busy office environment Clerical/admin experience Ability to work as part of a large multidisciplinary team and also work independently and use own initiative when required Desirable criteria Experience of working in the NHS Previous experience of working in an admin role in a screening programme. Experience of working with the public in a healthcare orientated environment Experience working within health promotion If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful. Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance. If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151. North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments. At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people. Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.