Health & Care Digital Navigator

Reports to – TBC Function – Health & Care Location – University Hospital Coventry & Warwick including hybrid working. Context WM5G Limited was formed six years ago as a leading digital connectivity, innovation, and transformation business. The company is a subsidiary of the WMCA and is governed by an independent board and subject to usual audits and company accounts. Since then, the company has successfully led pioneering health and care technology trials – including early bowel cancer diagnosis, connected ambulances, and remote care home monitoring. In 2023-24, WM5G secured £10m of funding to scale-up remote monitoring, community diagnosis, and prevention trials into live clinical services, working in partnership with the West Midlands’ three NHS Integrated Care Boards (ICBs) to support over 7,000 citizens. This role supports WM5G’s mission to simplify adoption of digitally enabled care across health and social care settings. Following the success of our Digital Discharge programmes in community settings, we are now expanding our impact. DDS (Digital Discharge Service) is designed to enable safe and timely discharges from hospital to home for patients with reablement needs or social care requirements. It offers a technology-first approach that provides short-term remote monitoring and virtual support, while facilitating in-home assessment and wraparound care.

Purpose The Digital Navigator role will work directly for WM5G but will be embedded in local health and care teams, working closely with both hospital-based therapy and discharge teams and local authority adult social care services. Their primary role is to support timely discharge by coordinating the set-up and deployment of technology-enabled care packages, which allow patients to return home safely while being remotely monitored and supported. The role spans two key pathways: · Reablement-style wraparound using remote monitoring and escalation tools · Discharge to Assess (D2A) model enabling further social care assessment at home This approach reduces unnecessary inpatient delays and enables responsive, tech-enabled reassessment in the community. The Digital Navigator plays a vital role in identifying appropriate TED patients, supporting pathway activation, and ensuring a smooth transition into either ongoing social care support or self-managed services after the 2-to-13 week TED period. The aim of this support is to find ways to replace traditional forms of reablement and social care support with new digital innovations that can help reduce unnecessary presentation to unscheduled healthcare and increase independence of individuals.

Accountabilities • Work collaboratively with hospital and community discharge teams, therapy services, and reablement teams to identify patients suitable for DDS pathways. • Assess referrals and provide clear guidance on which DDS solutions provided by the DDS Supplier are best suited to the individual patients needs. • To help establish the appropriate and best DDS solutions for each health and care need, based on those available from the Supplier. • Manage referrals and DDS solution prescriptions with 3 rd party remote monitoring and clinical monitoring partners. • Ensure timely setup of remote monitoring technology for patients being discharged to home with DDS support. • Liaise with both health and social care professionals to support in-home assessment under D2A arrangements. • Facilitate discharge coordination by bridging the clinical discharge, reablement, and social care assessment processes. • Coordinate end-of-pathway decisions — either transition to a social care package or support for patients choosing to continue the service independently. • Support workforce training and upskilling across both health and care teams in the use of DDS tools. • Act as a single point of contact to resolve pathway delays due to technology or process blockers, escalating issues as needed. • Support teams to consider technology at all stages of care pathways and ensure a technology-focused approach is embedded in discharge practice. • Attend team meetings and host demonstration/training sessions. • Coach teams during the completion of initial contacts, care needs assessments, risk assessments, and care plans to consider technological alternatives to supporting care. • Promote learning and upskilling around the use of technology within teams so that they become self-sustaining. • Be aware of risk management and escalation routes and be confident in managing and escalating risk as needed to promote the safety and security of people using the service as well as Care Act compliance. • Work with Hospital, partner, community and social care teams to ensure teams have the most accurate, timely information at their fingertips to provide outstanding care. • To undertake co-production and sharing of best practice with and between providers and social workers in order to develop and shape the process of digital navigation, utilising existing and newly established forums and networks. • To provide insight and data to WM5G on which device solutions work effectively and produce efficiency savings, and benefits, and those that don’t.

Experience • Demonstrated experience working in health, social care, or discharge settings, ideally in roles related to hospital discharge, community support, or reablement. • Strong understanding of discharge pathways including Virtual Wards, Pathways 0/1, Discharge to Assess, and social care interventions. • Experience supporting or delivering care in a community-based model using assistive technologies, TEC or remote monitoring. • Comfortable working across multidisciplinary teams including hospital, local authority, and third-sector stakeholders. • Proven track record supporting patients and professionals through digital transformation or service redesign.

Skills Highly proficient within Health and Social Care settings. Have an interest and knowledge of technology that can be used to improve health and social care. Skilled in navigating discharge workflows and cross-sector care transitions. Able to engage both clinical and social care professionals with confidence and credibility. Strong coordination, communication, and tech adoption skills — capable of unblocking operational issues quickly. Ability to balance user-centred empathy with pathway efficiency and service goals. Strong influence and persuasion skills, re-enforced by persistence and resilience. Excellent verbal, written and presentation skills, preparing and delivering effective communications. · Exhibit a high degree of pro-activity and creative thinking when faced with challenges requiring resolution. · Effective self-starter able to work on own initiative to tight deadlines where there are often conflicting requirements and requests for support from other parts of the team.

Qualifications · NVQ Level 4 in Health and Social Care or equivalent qualification · Relevant professional qualification or significant relevant professional experience.

Scope of Role Budget accountability Budget will be held by the Programme Director Decision making Can make decisions according to the delegated authority matrix Equality and Diversity It is important all staff feel valued and respected. As an employer, we embrace and value individual differences and will continue to implement policies that recognise individual needs - flexible working and family friendly policies, fair recruitment practices, equality training and equality impact assessment of policies and procedures to ensure they are fit for purpose. We are committed to developing an organisation that is representative of the diverse communities we serve and encourage applications from women who are under-represented at this level of seniority. Remuneration TBC Period of Appointment Immediate start until 31st March 2026 - with possible option to extend