Head of User Services
Posted Today by Totaljobs
£56,535 Per year
Undetermined
Undetermined
UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
Summary: The Head of User Services at Aston University is a leadership role focused on enhancing the user experience within Library and Learning Services. The position involves managing a team to deliver high-quality customer service and adapting services based on user insights. The successful candidate will contribute to the university's strategic goals and foster an inclusive environment. This role is ideal for an innovative leader passionate about continuous improvement in educational services.
Key Responsibilities:
- Lead the front-line Library and Learning Services team.
- Deliver excellent customer service and manage study spaces.
- Drive inclusive and responsive services through user insight and co-creation.
- Utilize data-informed decision making to adapt and improve services.
- Contribute to the senior leadership team and the Aston 2030 strategy.
Key Skills:
- Experience in library and learning services management.
- Strong leadership and team management skills.
- Ability to drive innovation and continuous improvement.
- Excellent communication and interpersonal skills.
- Data analysis and decision-making capabilities.
Salary (Rate): £56,535 yearly
City: Birmingham
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Library & Learning Services Location: Aston University Main Campus
Salary: £47,389 to £56,535 per annum
Grade: Grade 09
Contract Type: Permanent
Basis: Full Time
Closing Date: 23.59 hours BST on Monday 08 June 2026
Interview Date: Tuesday 30 June 2026
Reference: 0673-26
Release Date: Monday 25 May 2026
We are seeking an experienced and forward-thinking Head of User Services to lead our front-line Library and Learning Services team. This is an exciting opportunity to join the senior leadership team and play a key role in delivering excellent customer service, managing a dynamic portfolio of study spaces, and ensuring high-quality, accessible services.
You will play a central role in shaping the overall user experience for Aston students, driving inclusive and responsive services through user insight and co-creation. This includes leading data-informed decision making to continually adapt and improve provision in line with evolving needs.
This role will suit someone who thrives on innovation, collaboration, and continuous improvement, and who is motivated by the ambitions of the Aston 2030 strategy.
What we offer:
Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
Excellent training and development opportunities.
A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
Everyday discounts to a number of activities and retailers.
Great family friendly policies.
On site gym and pool with discounted staff membership available
Further information on our Benefits and Rewards can be found here.
Aston University may be able to sponsor those who are already on a Skilled Worker Visa issued before 22nd July 2025. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting.See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa
Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.
The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions.
Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston
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