Location
Can be based at any one of our four offices in the UK. These are London (SE1 9HA), Durham (DH1 1SL), Preston (PR4 1TE) or Glasgow (G2 8JX).
About the job
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested.
We are both a government department and an Executive Agency of the Chancellor of the Exchequer.
Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, a 9-day fortnight scheme, a performance-related variable pay bonus, a generous pension scheme and great opportunities for development.
We care for colleagues, respect one another, invest in our people and manage talent effectively.
We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.
Job description
The primary purpose of this role is to lead and facilitate the collaborative achievement of NS&I?s core business objectives by enabling suppliers to work together efficiently within NS&I?s multi-supplier outsourced model.
This role will ensure ongoing alignment with the organisation?s strategic goals by providing proactive facilitation and effective leadership, to ensure that all involved parties contribute to the successful, effective, and seamless delivery of end-to-end services across NS&I?s ongoing transformation programme and critical operational functions.
Act as the Collaboration Manager under the contractual agreements with outsourced service partners to support the NS&I Director?s accountability as SIAM and enable the Suppliers to deliver their respective Service Agreements.
Accountable for managing relationships with our strategic suppliers and fulfilling contractual obligations, acting with delegated authority to ensure compliance with the Collaboration Agreement.
Lead and embed collaborative practices across NS&I and strategic supplier partner organisations to ensure seamless delivery, proactive issue resolution, and alignment with transformation goals.
Enable cross-functional coordination and collaborative fulfilment of dependencies and obligations through early engagement and joined-up planning.
Embed the NS&I Collaboration Agreement and lead behavioural alignment across delivery teams?ensuring collaborative practices reflect contractual expectations, support open engagement, and enable consistent partnership working.
Foster and facilitate a collaborative delivery approach across the multi-supplier environment for the transformation programme and operational services.
Represent NS&I in governance forums, working groups, and Supplier Performance Review Boards?ensuring visibility and collaborative decision-making and challenge where necessary.
Drives cross-party collaboration and joined-up planning?supporting impact assessments, issue and incident resolution across managed service functions.
Enables early engagement and collaborative fulfilment of dependencies and contractual obligations with Strategic Partners and Third-Party Providers.
Lead stakeholder engagement activities with suppliers to resolve emerging issues and support innovation, driving fair outcomes, continuous improvement and value co-creation.
Ensure compliance with collaboration obligations, managing dependencies, and cascading collaborative behaviours through the supply chain to support seamless service delivery and contractual commitments.
Promote a solution-first mindset, encouraging teams and suppliers to address and resolve issues promptly, then proactively address root causes to prevent repetition.
Create a collaborative culture focused on quality, resilience, continuous improvement and innovation to maximise the value from our partner expertise.
Champion a customer-focused culture by empowering teams, respecting roles, and fostering transparent collaboration?delivering seamless, end-to-end services through proactive resolution and shared success.
Working with Transformation, Enterprise Service Management and the suppliers to identify and address opportunities to improve processes and deliver objectives.
Intervenes in emerging collaboration issues at an early stage, mediating before escalation to the Director Team.
Manages formal governance processes if disputes remain unresolved, ensuring timely resolution.
Work with Partners to agree practical multi-party continuity protocols, including plans in place to maintain contact with all stakeholders if normal channels fail.
Take steps to ensure collaboration agreements remain effective during crises.
Behaviours
- Leadership
- Working Together
- Seeing the Big Picture
- Making Effective Decisions
Benefits
Alongside your salary of £70,900, National Savings and Investments contributes £20,539 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Some benefits of working at NS&I include:
Learning and development tailored to your role
An environment with flexible hybrid working options
9-day fortnight scheme
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 28.97%
Generous annual leave ? starting at 25 days, increasing to 30 days
Performance-related variable pay bonus
Enhanced maternity, paternity, adoption and shared parental leave
Things you need to know
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
Right to Work
As part of our recruitment process NS&I will ask about your right to work status.
Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.
Security and Credit Checks
This role is subject to Baseline Personnel Security Standard and financial credit checks.
Working for NS&I
Any move to NS&I from another employer will mean you can no longer access childcare vouchers.
This includes moves between government departments.