Head of Software Incident Management FTC

Summary: The Head of Software Incident Management is a fixed-term contract role based in Glasgow, responsible for leading the response to critical software incidents across platforms and applications. The position requires a strong technical background in software and involves significant stakeholder engagement, particularly with executive-level personnel. The role emphasizes rapid resolution of incidents to minimize business impact while ensuring compliance with regulatory standards.

Key Responsibilities:

• Lead the response to critical software incidents across platforms and applications.
• Ensure rapid resolution and minimal business impact during incidents.
• Engage with stakeholders, including executive-level personnel, regarding incidents and resolutions.
• Drive continuous improvement in incident management processes.
• Ensure compliance with regulatory and risk frameworks in incident documentation.
• Mentor and lead the wider team on incident management best practices.

Key Skills:

• Extensive background in software including leadership experience.
• Proven track record in leading Major Incidents and root cause analysis.
• Strong senior stakeholder engagement skills.
• Experience in continuous improvement initiatives.
• Regulatory and risk awareness related to incident management.
• Mentoring and leadership capabilities in operational resilience.

Salary (Rate): £100k

City: Glasgow

Country: UK

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Senior

Industry: IT