Head of SIAM (Service Integration & Management)
Posted Today by Digital Skills Ltd
£525 Per day
Inside
Hybrid
London/Remote, UK
Summary: The Head of SIAM (Service Integration & Management) is a senior leadership role within a global telecommunications consultancy, responsible for overseeing the SIAM function for a major telecom client. This position entails managing a complex multi-supplier operating model to ensure effective service delivery and collaboration among teams and vendors. The role requires strategic direction and operational oversight in Incident, Change, and Problem Management, with a focus on service transformation and continuous improvement. The position is based in London or Reading with a hybrid working arrangement of 1-2 days per week onsite.
Key Responsibilities:
- Define, implement, and own the SIAM operating model within a large-scale, multi-vendor telecoms environment.
- Establish and enforce governance frameworks to ensure alignment across suppliers and internal service teams.
- Drive accountability for end-to-end service performance and regulatory compliance.
- Lead a dedicated SIAM team, primarily comprising Incident, Change, and Problem Managers.
- Act as the primary interface between the customer and supplier ecosystem.
- Lead joint service reviews, performance assessments, and continuous improvement initiatives.
- Manage escalations and negotiate service enhancements across vendors.
Key Skills:
- Proven SIAM leadership experience within telecoms or large enterprise environments.
- Strong multi-vendor governance and SLA/KPI management expertise.
- Experience leading Incident Management teams and large operational functions (50+ FTEs).
- Deep knowledge of ITIL, SIAM, and ITSM tools (eg Helix, Remedy).
- Solid understanding of telecoms OSS/BSS processes.
- Excellent senior stakeholder and supplier management skills.
Salary (Rate): £525 daily
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Head of SIAM (Service Integration & Management) - Contract
London or Reading (1-2 days per week onsite)
6-month contract
Up to £525 per day (Inside IR35)
A global telecommunications consultancy is seeking an experienced Head of SIAM (Service Integration and Management) to lead the SIAM function for a major telecoms client. This is a senior leadership role responsible for governing a complex multi-supplier operating model, ensuring seamless end-to-end service delivery, strong SLA performance, and effective collaboration across internal teams and external vendors.
You will provide strategic direction, operational oversight, and hands-on leadership across Incident, Change, and Problem Management, while driving service transformation, automation, and continuous improvement.
Key Responsibilities
SIAM Strategy & Governance
- Define, implement, and own the SIAM operating model within a large-scale, multi-vendor telecoms environment.
- Establish and enforce governance frameworks to ensure alignment across suppliers and internal service teams.
- Drive accountability for end-to-end service performance and regulatory compliance.
- Lead a dedicated SIAM team, primarily comprising Incident, Change, and Problem Managers.
Supplier & Vendor Management
- Act as the primary interface between the customer and supplier ecosystem.
- Lead joint service reviews, performance assessments, and continuous improvement initiatives.
- Manage escalations and negotiate service enhancements across vendors.
Key Requirements:
- Proven SIAM leadership experience within telecoms or large enterprise environments
- Strong multi-vendor governance and SLA/KPI management expertise
- Experience leading Incident Management teams and large operational functions (50+ FTEs)
- Deep knowledge of ITIL, SIAM, and ITSM tools (eg Helix, Remedy)
- Solid understanding of telecoms OSS/BSS processes
- Excellent senior stakeholder and supplier management skills