Head of Service Delivery (ITIL)
Posted 2 days ago by Sanderson Recruitment Plc
Negotiable
Inside
Onsite
Kent, UK
Summary: The role of Head of Service Delivery involves overseeing service delivery operations with a focus on ITIL processes and management of technical teams. The position requires strong communication skills and the ability to engage with various levels of the business. The engagement is structured as an umbrella contract, requiring on-site presence two days a week in Kent for a duration of six months. Candidates must possess significant experience across multiple industry sectors and demonstrate expertise in service management practices.
Key Responsibilities:
- Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement
- Management of Technical Teams through Matrix Management - service desk/apps support/DBAs/MI/EUC/Supplier Management
- Must be able to talk/communicate at all levels of the business
- Must have significant experience of multiple industry sectors
- Strong on Service Management - eg Change, Incident, Problem
- Will have worked across a variety of industry sectors
- SLAs, OLAs, Process Improvement
- Excellent Communications/Relationship Management etc
Key Skills:
- ITIL accreditation
- Experience in managing technical teams
- Strong communication skills
- Experience across multiple industry sectors
- Expertise in service management processes
- Ability to manage SLAs and OLAs
- Strong relationship management skills
Salary (Rate): undetermined
City: Kent
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Umbrella Engagement - 2 days per week on site in Kent - 6 months - Head of Service Delivery
- Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement
- Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT
- Must be able to talk/communicate at all levels of the business
- Must have significant experience of multiple industry sectors
- Strong on Service Management - eg Change, Incident, Problem
- Will have worked across a variety of industry sectors
- SLAs, OLAs, Process Improvement
- Excellent Communications/Relationship Management etc
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
