Summary: The Head of Service Delivery Installation Management will oversee the delivery of a large-scale Smart Meter programme for a major UK Telecoms company. This role involves leading both internal and contract partner teams to ensure timely, cost-effective, and quality installations. The position requires collaboration with various operational and technical teams, reporting directly to the Director of Sites. The role is based in Winchester with some travel to Warrington and is initially a 3-month contract.

Key Responsibilities:

• Working with other Heads of across the ops and Technical delivery team - working with Service excellence team internally and the customer - role will report into Director of Sites
• Lead and manage an internal team and a contract partner installations team to deliver customers' smart meter installation plans to time, cost, quality and safely.
• Oversee the implementation of installation contracts, ensuring that all parties meet their obligations within the stipulated timelines.
• Monitor ongoing performance and ensure compliance with terms, including deliverables, payment schedules, and service levels.
• Maintain records of all major contracts and related documentation.
• Identify potential risks associated with installation contracts and proactively develop strategies to mitigate these risks.

Key Skills:

• Experience of network/infrastructure build, smart metering connectivity
• Proven experience in a senior leadership role overseeing installation teams, with a focus on managing both internal teams and third-party contractors while maintaining a strong customer focus.
• Experience in working within Smart Metering environment
• Experience of managing third parties to deliver critical activities

Salary (Rate): 700

City: Winchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT