Head of QA Transformation

Key Responsibilities

• Define and implement the organisation's QA transformation strategy.
• Establish QA governance, standards, frameworks and operating models across multiple programmes.
• Ensure effective Quality Assurance processes are embedded throughout technology delivery.
• Act as the key liaison between internal stakeholders and third-party delivery partners, monitoring and challenging service delivery against agreed outcomes.
• Drive cultural and behavioural change to promote quality-first thinking and support the transition towards modern quality engineering practices.
• Lead, coach and develop a small internal QA team.
• Build trusted relationships with senior business and technology stakeholders, influencing decision-making at executive and programme leadership level.
• Introduce meaningful quality metrics, reporting and continuous improvement initiatives.

Job Requirements

• Proven experience leading QA or Test Transformation programmes within large, complex organisations.
• Strong knowledge of QA governance, frameworks, standards and operating models.
• Experience managing third-party suppliers, consultancies or outsourced testing providers.
• Demonstrable success delivering organisational change and cultural transformation.
• Exceptional stakeholder management, influencing and relationship-building skills.
• Experience working across both business and technology functions.
• Strong leadership skills, with the ability to develop and motivate teams.
• Excellent communication, presentation and strategic decision-making abilities.
• Experience within retail, eCommerce or other customer-focused environments would be advantageous. An understanding of modern quality engineering practices, continuous improvement and technology transformation will also support success in this role.

What's on Offer

• The opportunity to shape an enterprise-wide QA transformation.
• Exposure to senior leadership and strategic decision-making.
• Significant influence over culture, process and quality outcomes.
• Involvement in a major technology transformation programme with lasting business impact.