Head of Product - Ecommerce

Summary: The Head of Product - eCommerce will lead the strategic development of the company's digital commerce strategy, focusing on product ownership and customer journey optimization. This role requires collaboration with engineering teams to enhance platform features and performance while ensuring alignment across various stakeholders. The position is pivotal for driving the success of the eCommerce division within a leading SaaS provider. The role offers significant growth potential in a transformative environment.

Key Responsibilities:

• Define the vision, roadmap, and goals for eCommerce as a core product area.
• Take ownership of the customer journey from browsing to checkout, onboarding, and lifecycle management.
• Collaborate closely with engineering to make architectural decisions that balance speed, scale, and maintainability.
• Lead discovery and delivery of key platform features such as pricing logic, product configuration, and multi-tenant access.
• Use data to guide platform improvements, focusing on acquisition, conversion rates, and customer satisfaction.
• Ensure the platform is optimised for operational performance and compliance.
• Be the primary point of accountability for eCommerce outcomes.
• Communicate effectively with stakeholders across the business, ensuring alignment on goals and progress.

Key Skills:

• A minimum of 5 years of experience in product management, focusing on eCommerce platforms and B2B commerce.
• Proven success in evolving live B2B commerce platforms, particularly in SaaS, ERP, or enterprise technology environments.
• Strong technical knowledge, with the ability to collaborate with engineering teams on platform architecture, APIs, and integration.
• A data-driven mindset with experience optimising customer acquisition, retention, and lifetime value.
• Hands-on leadership with a collaborative approach, able to work across product, engineering, UX, marketing, and commercial teams.

Salary (Rate): £110,000

City: Reading

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT