Summary: The Head of Introductory Care at Trinity Homecare is a senior leadership role focused on transforming homecare standards through effective team leadership and operational excellence. This position requires overseeing client interactions, optimizing service efficiency, and ensuring high levels of client satisfaction. The role demands strong commercial acumen and expertise in health and social care to drive strategic growth and compliance. The successful candidate will play a pivotal role in shaping the future of homecare services in the South of England.

Key Responsibilities:

• Lead and inspire a high-performing team to deliver outstanding client engagement and service availability.
• Oversee scheduling, carer availability, and overall service efficiency.
• Ensure high levels of client satisfaction through proactive service and rapid response times.
• Collaborate with Sales, Finance, and Marketing to enhance the introductory care model.
• Implement processes to drive efficiency, reduce costs, and maintain full regulatory compliance.

Key Skills:

• Proven leadership experience in a call centre or high-volume customer service environment.
• Strong commercial acumen with a track record of driving revenue and operational success.
• Expertise in health and social care with a passion for delivering high-quality client experiences.
• Exceptional communication skills with the ability to engage at an Exec/Board level.

Salary (Rate): 63000

City: Horley

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Senior

Industry: Other