Head of IntraGroup Outsourcing - DORA, SS2/21 - Banking
Posted 3 days ago by Rothstein Recruitment
£300,000 Per year
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Head of IntraGroup Outsourcing - DORA is a senior role focused on driving regulatory compliance within Outsourcing and Service Management in a banking context. This position oversees the Intra-Group Services Agreement Enhancement Programme, ensuring alignment with the Bank's policies and regulations while fostering a strong service management culture. The role requires significant experience in service management and operational risk management, along with effective leadership and communication skills.
Key Responsibilities:
- Lead the IGSA Enhancement Programme, ensuring successful delivery within cost, time, and quality parameters.
- Own the IT Supplier Management function, responsible for service management of Group procured services.
- Establish a service management ethos and capabilities, overseeing service agreement improvement and management.
- Lead on programme and BAU governance and reporting, including risk and issue management.
- Establish effective relationships with senior stakeholders and hold them accountable for delivery.
- Develop working relationships with relevant functions across the Bank, ensuring adherence to Risk Management and SMR frameworks.
- Recruit, retain, and develop teams within the employee development framework.
Key Skills:
- Significant experience in service management and 3rd Party outsourcing policy.
- Demonstrable senior management experience in operational risk management and oversight of group service relationships.
- Expertise in relevant regulations such as SS2/21, OCIR, DORA, SYSC 8.
- Experience in large-scale change environments and leading teams in enterprise improvements.
- Highly effective leadership, interpersonal, and communication skills.
- Excellent verbal and written communication skills for producing reports for senior stakeholders.
- Strong financial management and commercial awareness.
- Quality-focused with the ability to deliver sustainable improvements to meet regulatory needs.
- Experience in a highly regulated environment.
Salary (Rate): £300,000.00 yearly
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Senior
Industry: Banking
Head of IntraGroup Outsourcing - DORA, SS2/21 - Banking Exco and Board facing role driving regulatory compliance within Outsourcing (internal suppliers) and Service Management. This will be responsible for all improvement activity associated with the Intra-Group Services Agreement (IGSA) Enhancement Programme, ensuring alignment with the Bank's Third Party and Outsourcing Policy and associated regulation. It will also oversee the day-to-day management of the Bank's Intra-Group Services Agreement, in line with the Bank's Third Party and Outsourcing Policy and associated regulation. This role will instil a strong service management ethos culture aligned to the improvement programme. In all aspects of the role, there will be a strong reliance on sound improvement practices to ensure the Bank makes steady progress on its technology regulatory agenda whilst maintaining the stability and control of the existing services.
Main Responsibilities
- Lead the IGSA Enhancement Programme, ensuring it delivers successfully within the agreed cost, time, and quality parameters.
- Own the related aspects of the IT Supplier Management function, taking responsibility for service management of Group procured services.
- Establish a service management ethos and capabilities, overseeing the service agreement improvement and service management aspects of our Group services delivery.
- Lead on relevant programme and BAU governance and reporting, including rapid and effective risk and issue management.
- Establish effective relationships with senior stakeholders in local and Group, and hold them to account for successful delivery in-line with Plc requirements.
- Develop effective working relationships with relevant functions across the Bank (eg Supply Chain, Compliance, Risk, and Audit), and ensure adherence to our Risk Management and SMR frameworks.
- Recruit, retain, and develop teams within the employee development framework.
Significant previous experience in service management; 3rd Party outsourcing policy; business continuity; oversight of group service relationships; operational risk management. Demonstrable senior management experience of these areas is mandatory for this role. Expertise in relevant areas of regulation eg SS2/21, OCIR, DORA, SYSC 8. Experience in large-scale change environments leading teams deploying large-scale enterprise improvements to continuity and service improvement. Highly effective leadership, interpersonal, and communication skills. Excellent verbal and written communication skills, ability to produce comprehensive reports/briefings for senior stakeholders. High levels of professionalism and ethical behaviour. Ability to apply sound risk assessment and management principles and processes and find ways of solving or pre-empting complex risks and issues. Strong financial management and commercial awareness. Quality focused. Knows what it takes to deliver quality, sustainable improvements to operations to meet regulatory needs, and can teach others to do the same. Demonstrated experience in a highly regulated or similar (eg Government) environment.
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