Summary: The Head of Implementation (Maternity Cover) at Summize is a leadership role focused on managing a team of Implementation Managers and Legal Engineers in both the UK and the US. The position requires expertise in project management and people management within a SaaS environment, ensuring successful project delivery and client satisfaction. The ideal candidate will thrive in a high-growth tech scale-up and contribute to process optimization and stakeholder collaboration. This role is pivotal as the company continues its rapid expansion in the legal tech sector.

Key Responsibilities:

• Manage, mentor, and support a team of Implementation Managers and Legal Engineers in Manchester and Boston.
• Oversee all implementation projects managed by the implementation team, ensuring successful delivery, client satisfaction, and operational efficiency.
• Provide hands-on involvement in strategic accounts, offering guidance and support to project managers as needed.
• Quickly learn and refine existing implementation processes, ensuring best practices are followed.
• Collaborate with internal teams, including Sales, Product, and Customer Success, to align on project goals and client needs.
• Track and report on key implementation metrics to drive continuous improvement and success.

Key Skills:

• Minimum 2 years people management experience.
• Minimum 3 years in a customer-facing project management role.
• Bachelor's degree in Law, Business, or a related field preferred.
• Proven experience in Legal Operations or Project Management within a tech or SaaS setting.
• Strong understanding of project management methodologies; accreditations such as PRINCE2 is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Detail-oriented with a focus on delivering high-quality work.
• Experience working with cross-functional teams across different geographical locations.
• Excellent problem-solving skills and a proactive approach to addressing challenges.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT