Head of Group Collections

Summary: The Head of Group Collections will lead a collections team within a prominent national services organization in Bolton, focusing on driving performance and improving cash flow. Responsibilities include collaborating with various departments to streamline processes, ensuring adherence to credit policies, and implementing innovative solutions for timely customer payments. The role demands strong leadership and strategic management experience in credit and collections, with a commitment to reducing outstanding debt and enhancing operational efficiency.

Key Responsibilities:

• Inspiring and driving high performance across the assigned collections team
• Collaborating with Revenue Protection, Security, Legal, and Operations to create streamlined processes for a fast, coordinated response to customer concerns
• Ensuring adherence to the credit policy to minimize risk exposure
• Leading teams to reduce outstanding debt, minimize write-offs, and improve cash flow
• Establishing ambitious KPIs and providing regular performance feedback to team members
• Developing innovative, low-touch solutions to encourage timely customer payments
• Partnering with Business Units to resolve customer issues related to credit, billing, and payments
• Implementing process improvements and optimising ledger management to reduce debt levels
• Supporting the full customer-to-cash lifecycle by delivering key initiatives
• Maximising the use of existing automation tools for operational efficiency and identifying new automation opportunities
• Proactively reducing customer inquiries by enhancing self-service options and ensuring queries are directed to the appropriate teams
• Identifying operational risks and implementing effective controls throughout all processes

Key Skills:

• Possession of a professional accounting qualification, ideally CICM or equivalent
• Strong experience within credit and collections, particularly from a strategical and management position, with a focus on debt collection improvement
• Excellent leadership and wider communication and stakeholder management skills
• Good working knowledge of complex IT systems, SAP and Salesforce
• Good commercial aptitude and awareness, with a background in finance and controls

Salary (Rate): undetermined

City: Bolton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other