Head of Business Change (eDV)

Role Purpose

The Principal Business Analyst/Head of Business Change provides leadership for business analysis and change across programmes, portfolios or major service transformations.

The role shapes how value is defined, how change is designed and how benefits are sustained in operation, ensuring a clear line of sight from strategic intent to service performance and continual improvement.

How the Role Contributes Across Think/Plan/Do/Run

• Think: sets the analysis and change strategy, leading definition of outcomes, benefits frameworks, strategic priorities and value propositions
• Plan: oversees the use of user journeys, value streams, target operating models, service design and governance to shape deliverable change
• Do: assures implementation, service transition, readiness, sequencing and organisational adoption across multiple workstreams
• Run: ensures performance measures, service management disciplines and improvement mechanisms are Embedded into live services and governance

Key Responsibilities

• Set the approach for business analysis and business change across major transformation activity
• Lead executive workshops, stakeholder engagement and decision support
• Define benefits, outcomes, risks, assumptions and measures of success
• Oversee user-centred design, service design and organisational impact analysis
• Shape SIAM-related roles, responsibilities and governance arrangements where relevant
• Assure service transition, change readiness and operating model adoption across programmes
• Lead capability development, quality standards and mentoring across the BA/BC community
• Support customers with prioritisation, sequencing and strategic decision-making

Typical Deliverables/Outputs

• Analysis and business change strategies
• Enterprise or programme-level benefits frameworks
• Executive reports and decision support papers
• Target operating model and service design inputs
• Governance models and integrated ways of working
• Transformation roadmaps and prioritised change portfolios
• Change readiness and transition assurance outputs
• Capability standards, methods and templates

Skills & Experience

• Extensive experience leading business analysis and business change in complex transformation settings
• Deep understanding of benefits realisation, user-centred design, service design and organisational change
• Strong knowledge of service management disciplines, including service transition, service improvement and service integration
• Experience shaping SIAM or multi-supplier governance environments
• Strong strategic thinking with practical delivery credibility
• Able to influence senior stakeholders and lead multidisciplinary teams

Behaviours/Ways of Working

• Strategic but grounded
• Confident, credible and pragmatic
• Builds trust quickly
• Makes complexity understandable
• Balances challenge with collaboration
• Focused on sustainable outcomes and operational credibility

Level of Autonomy and Influence

Works with broad organisational direction and has significant influence over programme, portfolio or enterprise-level analysis and change activity.

Advises senior stakeholders, shapes decision-making and leads communities of practice.

Indicative Measures of Success

• Creates clear alignment between strategy, delivery and service performance
• Enables better decision-making at leadership level
• Improves the maturity and consistency of analysis and change capability
• Ensures transformation outcomes are measurable, adoptable and sustainable
• Builds customer confidence in the change and service approach

Reasonable Adjustments

Respect and equality are core values to us.

We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.

Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

Support During Recruitment Process

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.