Hardware / Break-fix Engineer

Hardware / Break-fix Engineer

Posted 1 week ago by 1753339774

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Negotiable
Inside
Undetermined
Chesterfield
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Active Directory BIOS BitLocker Drive Encryption Computer Hardware Data Encryption Encryption Financial Information eXchange (FIX) Protocol Firmware Linux Microsoft 365 Microsoft Office Microsoft Windows Microsoft Windows 7 Operating Systems Operational Efficiency Oracle Linux System Center Configuration Manager Team Leadership Telnet USB

Summary: The Hardware / Break-fix Engineer role focuses on supporting the Maintenance Ops Stores and Workshop Team Leader and Manager in delivering high-quality repair and build services. The position requires collaboration with peers to enhance operational efficiency and meet customer service level agreements (SLAs). Key responsibilities include performing repairs on various hardware products and ensuring effective communication within the team. The role demands a proactive approach to problem-solving and customer service.

Key Responsibilities:

  • Carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers, and printers.
  • Understand networking technologies.
  • Install operating systems across a network via SCCM, PXE, and USB.
  • Utilize SSH, Telnet, and Putty for equipment configuration.
  • Perform BIOS/Firmware updates for various equipment and manufacturers.
  • Work with Active Directory.
  • Configure and troubleshoot operating systems such as Linux, Microsoft Windows 7, 8, 10.
  • Understand encryption technologies such as Bitlocker and Mcafee Drive Encryption.
  • Support Team Leader and Line Manager through transformational changes.
  • Process complex ideas and think logically; understand others.
  • Drive efficiencies using systems reporting tools and data.
  • Perform tasks as deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Manager.

Key Skills:

  • Relevant accreditations to repair and build kit on all portfolio and customer-owned stock including HPI/HPE, Lenovo, Dell, Cisco, and Draytek.
  • Commercial awareness and ability to take evaluated risks.
  • Strong interpersonal skills and customer-facing abilities.
  • Competent in Microsoft Office applications.
  • Proactive approach to customer issues and accountability.
  • Ability to support transformational changes.

Salary (Rate): undetermined

City: Chesterfield

Country: undetermined

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Your new role

The purpose of this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA’s and efficiency metrics are met to deliver this world-class customer experience.

You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing over and above in the workshop functions enabling my client to meet contractual customer SLA’s.

Resonsibilities

  • To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers
  • Have a good understanding of networking technologies
  • Installation of operating systems across a network Via SCCM, PXE, and also via USB
  • Have a good working knowledge of SSH, Telnet and Putty to aid configuration of various equipment
  • Ability to perform Bios / Firmware updates for various equipment and manufacturers
  • Have a good working knowledge of Active Directory
  • Have a good working knowledge of operating systems such as Linux, Microsoft Windows 7, 8, 10 to aid in configuration and troubleshooting
  • Have a good working knowledge of encryption technologies such as Bitlocker and Mcafee Drive Encryption

What you'll need to succeed

  • Have the required skills and hold the relevant accreditations to repair and build kit on all portfolio and customer-owned stock including HPI/HPE, Lenovo, Dell, Cisco and Draytek
  • Ability to support their Team Leader and Line Manager through transformational changes.
  • Ability to process complex ideas and think logically; perceive and understand others.
  • Commercially aware.
  • Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
  • Acts with integrity and takes responsibility for own actions and responses.
  • Customer-facing; strong interpersonal skills, assertive, financial awareness.
  • Competent on systems reporting tools and using data to drive efficiencies.
  • Personal attributes; have initiative, a proactive approach to dealing with customer issues, must take ownership of situations and be accountable.
  • Ability to perform on Microsoft Office App’s
  • Perform any tasks deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager

What you'll get in return

c£market rates (inside IR35)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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