Position Summary
As our Group & Events Executive at St. Pancras London, it is your responsibility to maximise all opportunities to sell conferences, functions, events and groups within both the corporate and social segments.
Actively working to convert incoming leads and working with Sales & Marketing organisation to develop demand-generating initiatives.
To act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing.
To communicate in an effective and timely manner all the clients specific requirements to all relevant departments.
To lead and manage large-scale events.
To ensure that company policies and legislation are adhered to specifically in the management of events.
Responsibilities
- Here's what your journey with us entails
- Coordinates and communicates event & groups details both verbally and in writing to the customer and hotel operations.
- Follows-up with customer post-event.
- Manages group room blocks and meeting space of assigned groups and/or events.
- Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Proactively identifies operational challenges associated with his/her group & events and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
- Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information.
- Uses Opera catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings.
- Ensure that information is correct, up to date and that databases are current.
- Ensures forecasted revenue is always up to date.
- Ensures that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
- Maintains an efficient and organised filing policy on all enquiries, options and confirmed bookings.
- Follows all hotel and company policies and procedures.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services.
- Maximizes revenue by up selling contracted products to group & event planners and attendees.
- Identifies additional revenue opportunities for the hotel based on the event/group profile.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Required to have
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Previous experience in Event Management.
- Experience in hospitality.
What is in it for you
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Autograph Collection
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Conclusion
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.