Group SAP Systems Support Officer

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About the role

We’re looking for a Group SAP Systems Support Officer to play a vital role in ensuring the stability, effectiveness, and continuous improvement of our core SAP systems across the business. Working within Group Finance, you’ll be a key point of contact for SAP-related support, helping colleagues across Finance, HR, Procurement and IT to get the most from systems including SAP SuccessFactors, S/4HANA (Finance), and Concur. This is a hands-on, service-focused role for someone who enjoys problem-solving, improving processes, and working collaboratively to ensure systems run smoothly and efficiently. You’ll combine technical understanding with strong communication skills, supporting day-to-day operations while contributing to system enhancements and upgrades.

How you’ll make a difference

• Act as the first point of contact for SAP support tickets, ensuring issues are resolved efficiently or escalated appropriately.
• Support the smooth day-to-day operation of SAP systems through effective triage, troubleshooting, and user support.
• Review existing processes, identify inefficiencies, and help implement improvements to optimise system usage and user experience.
• Assist with the planning, testing, and deployment of SAP upgrades, enhancements, and development initiatives.
• Manage ERP user access, roles, and permissions, ensuring compliance with internal controls and governance requirements.
• Maintain clear, up-to-date system documentation and contribute to training materials and user guidance.
• Work closely with Finance, HR, Procurement, IT and external partners to ensure SAP systems align with business needs and priorities.

About you

You’ll bring a proactive, organised approach and enjoy working in a role where attention to detail and collaboration really matter. You’re comfortable tackling multiple priorities and communicating clearly with both technical and non-technical stakeholders.

You’ll need:

• Experience working in a support desk or IT helpdesk environment
• Strong problem-solving skills and a methodical approach to issue resolution
• Excellent communication skills and a customer-focused mindset
• The ability to manage and prioritise multiple tasks effectively

It would be great if you also have:

• A background in Finance or Accounting
• Experience supporting or implementing ERP systems
• Familiarity with change management, testing, or system upgrades
• Knowledge of SAP systems, particularly SuccessFactors, S/4HANA (Finance), and Concur

What we offer you.

You’ll benefit from:

• 5 weeks’ holiday plus 8 public holidays, with the option to buy 5 days.
• Life assurance (4x salary)
• Enhanced parental leave
• Company pension
• Wellbeing day and volunteering day annually.