Greenlight Expert

Summary: The role of Partner Support Specialist involves providing in-person assistance to partners within a busy support hub in Amsterdam. The position requires resolving queries, guiding partners through processes, and ensuring they have the necessary support to operate successfully on the platform. This role is ideal for individuals who thrive in high-volume, customer-facing environments and enjoy problem-solving. The position is a 12-month contract within a global technology organization.

Key Responsibilities:

• Provide in-person support to partners, acting as a first point of contact for queries and issue resolution
• Assist with onboarding, account setup, and troubleshooting platform-related issues
• Manage high volumes of requests efficiently while maintaining a positive customer experience
• Use internal systems and tools to track, update, and resolve support tickets
• Communicate updates, policies, and process changes clearly to partners
• Collaborate with internal teams to escalate and resolve complex issues
• Maintain accurate records and ensure compliance with operational processes

Key Skills:

• Strong communication and interpersonal skills
• Customer-focused mindset with a problem-solving approach
• Ability to multitask and prioritise in a busy environment
• High attention to detail and accuracy
• Comfortable using digital tools and systems
• Ability to remain calm and professional under pressure
• Fluency in English & Dutch (additional languages are a plus)

Salary (Rate): undetermined

City: Amsterdam

Country: Netherlands

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT