Graduate Web Support Specialist
Posted 4 days ago by 1756533554
Negotiable
Undetermined
Hybrid
Northampton, Northamptonshire
Summary: The Graduate Web Support Specialist role involves providing technical support and customer service for web services, including troubleshooting, DNS management, and email administration. The position requires collaboration with the Web Team Leader on client projects and offers opportunities for training and development. The role is based in Northamptonshire and operates on a hybrid model after the probation period.
Key Responsibilities:
- Provide technical support for website and email issues
- Set up/manage DNS records and domains
- Assist with email account setup and migrations
- Support website setup, configuration, and monitoring
- Log support tickets and maintain technical records
- Liaise with clients to gather feedback and provide updates
Key Skills:
- Understanding of DNS, domains, and email administration
- Basic knowledge of web technologies (e.g., how websites function)
- Strong communication and problem-solving skills
- Customer-focused with a professional, patient approach
- WordPress or web hosting knowledge (desirable, not essential)
Salary (Rate): £30,000 yearly
City: Northampton
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
Graduate Web Support Specialist
Salary: £28,000 - £30,000
Location: Northamptonshire
Hours: 9am - 5pm, Monday to Friday (Hybrid after Probation)
The Role
We're seeking a Graduate Web Support Specialist to provide technical support and excellent customer service across our web services. You'll assist with troubleshooting, DNS and domain management, email administration, and website setup, while working closely with the Web Team Leader on client projects.
Key Responsibilities
- Provide technical support for website and email issues
- Set up/manage DNS records and domains
- Assist with email account setup and migrations
- Support website setup, configuration, and monitoring
- Log support tickets and maintain technical records
- Liaise with clients to gather feedback and provide updates
Skills & Experience
- Understanding of DNS, domains, and email administration
- Basic knowledge of web technologies (e.g., how websites function)
- Strong communication and problem-solving skills
- Customer-focused with a professional, patient approach
- WordPress or web hosting knowledge (desirable, not essential)
Training & Development
- Full training on systems and processes
- Ongoing technical and professional development
- Clear career progression opportunities
Benefits
- £28,000 - £30,000 monthly attendance bonus
- Pension scheme
- Free daily lunch and beverages
- Casual dress code & modern office environment
- Free on-site parking & recreational facilities
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
