Graduate IT Support Engineer - macOS and iOS

Graduate IT Support Engineer - macOS and iOS

Posted 7 days ago by Cognitive Group | Part of the Focus Cloud Group

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Negotiable
Undetermined
Undetermined
London, England, United Kingdom
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Apple IOS Artificial Intelligence Computer Hardware Domain Name System (DNS) Servers Dynamic Host Configuration Protocol (DHCP) Endpoint Management Google Meet Identity And Access Management Identity Management Systems JIRA Knowledge Base Linux Linux Support Management Management Systems Microsoft 365 Microsoft Teams Microsoft Windows Mobile Devices Multi-Factor Authentication Operating Systems Oracle Linux ServiceNow Slack (Software) Support Engineering Technical Assistance Virtual Private Networks (VPN)

Summary: Join a leading robotics and artificial intelligence company as a Graduate IT Support Engineer, focusing on macOS and iOS environments. This role involves providing 1st and 2nd line support to international teams, with opportunities for travel. The position requires a proactive approach to troubleshooting and managing IT systems in a fast-paced, high-tech environment.

Key Responsibilities:

  • Provide timely technical assistance with a primary focus on macOS laptops and iOS mobile devices, alongside Windows and Linux support.
  • Troubleshoot macOS- and iOS-specific hardware and software issues, escalating where necessary.
  • Manage onboarding and offboarding tasks, including Apple hardware setup and account provisioning.
  • Maintain and monitor endpoint management systems (e.g., MDM for Apple devices, patching, asset inventory).
  • Assist with configuration and maintenance of business tools (e.g., GSuite, Slack, Jira).
  • Support access control and identity management systems (SSO, MFA, user permissions).
  • Conduct basic troubleshooting for network issues (Wi-Fi, VPN, wired).
  • Help manage A/V equipment in meeting rooms, including Google Meet and Microsoft Teams setups.
  • Contribute to internal IT documentation and the knowledge base, especially around macOS and iOS best practices.
  • Track and resolve IT issues via our ticketing system (e.g., Jira, ServiceNow).
  • Partner with IT, Security, and Facilities teams to support seamless daily operations.
  • Assist in company-wide IT initiatives and system rollouts.

Key Skills:

  • 1–2 years in an IT support or systems administration role (internships/apprenticeships welcome).
  • Strong hands-on experience with macOS and/or iOS in a support capacity.
  • Comfortable working with macOS and/or Linux operating systems.
  • Basic understanding of networking (IP, DNS, DHCP, VPN).

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Join a cutting-edge robotics and artificial intelligence company at the forefront of innovation, with dynamic ties to the tech and automotive industries. We’re looking for a proactive and people-focused IT Support Engineer with a strong focus on macOS and iOS environments to provide exceptional 1st and 2nd line support across their international teams. This role offers a unique opportunity to be part of a fast-paced, high-tech environment—and includes international travel to support the business's global teams and operations. Below is an outline of the key skills that will be essential for this person:

  • End-User Support

Provide timely technical assistance with a primary focus on macOS laptops and iOS mobile devices , alongside Windows and Linux support. Troubleshoot macOS- and iOS-specific hardware and software issues, escalating where necessary. Manage onboarding and offboarding tasks, including Apple hardware setup and account provisioning.

  • IT Systems & Tools

Maintain and monitor endpoint management systems (e.g., MDM for Apple devices , patching, asset inventory). Assist with configuration and maintenance of business tools (e.g., GSuite, Slack, Jira). Support access control and identity management systems (SSO, MFA, user permissions).

  • Network & Infrastructure

Conduct basic troubleshooting for network issues (Wi-Fi, VPN, wired). Help manage A/V equipment in meeting rooms, including Google Meet and Microsoft Teams setups.

  • Documentation & Process

Contribute to internal IT documentation and the knowledge base, especially around macOS and iOS best practices . Track and resolve IT issues via our ticketing system (e.g., Jira, ServiceNow).

  • Team Collaboration

Partner with IT, Security, and Facilities teams to support seamless daily operations. Assist in company-wide IT initiatives and system rollouts.

Skills & Experience

1–2 years in an IT support or systems administration role (internships/apprenticeships welcome). Strong hands-on experience with macOS and/or iOS in a support capacity. Comfortable working with macOS and/or Linux operating systems. Basic understanding of networking (IP, DNS, DHCP, VPN).

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