Overview
We are seeking an experienced Google Workspace Administrator to join a large-scale digital operations team supporting a complex enterprise environment with over 13,000 user accounts.
This is an excellent opportunity for a Google Workspace specialist who is passionate about cloud collaboration technologies, service improvement, and user experience. You will act as a Subject Matter Expert (SME) for Google Workspace, supporting business-critical services, leading technical initiatives, and working closely with stakeholders to maximise the value of the platform.
Key Responsibilities
- Administer and support the Google Workspace platform across a large enterprise environment.
- Act as the primary escalation point for Google Workspace-related incidents, service requests, and changes.
- Build strong relationships with users and stakeholders, gathering feedback and driving continuous service improvement.
- Manage and triage tickets within the Google administration team.
- Work closely with Google and third-party partners to ensure optimal platform performance and support.
- Support business change initiatives, providing guidance on the impact of technology changes.
- Coordinate and deliver multiple projects involving Google Workspace services.
- Lead and support data and email migration activities into and out of Google Workspace.
- Work with records and document management teams to maintain document repositories and governance processes.
- Promote best practices and drive adoption of Google Workspace tools across the organisation.
Essential Skills & Experience
- Active SC Clearance.
- Proven experience administering Google Workspace in a large-scale enterprise environment.
- Strong experience with Google Apps Manager (GAM).
- Experience managing large Google Workspace domains and associated third-party tools.
- Experience delivering data migration and email migration projects.
- Experience supporting SaaS-based messaging and collaboration platforms such as Google Workspace and Microsoft 365.
- Strong troubleshooting, stakeholder management, and service management skills.
- Experience working within IT operations or cloud support teams.
Desirable Skills
- Experience with Active Directory (AD).
- Knowledge of Microsoft Exchange, SharePoint, and Microsoft 365 Administration.
- Understanding of change management principles relating to collaboration and messaging platform transformations.
- Experience using project and workflow management tools such as Jira and Asana.
- Experience working with document management systems.
- Knowledge of information governance and records management processes.
Candidate Profile
The ideal candidate will be a proactive and customer-focused Google Workspace specialist with excellent communication skills and the ability to manage technical issues, stakeholder relationships, and project delivery simultaneously. You will be comfortable working in a fast-paced environment and have a proven track record supporting enterprise-scale cloud collaboration platforms.