Summary: The Global Process Owner role involves leading the Source to Cash and Order to Cash processes for a business transformation project. The position requires collaboration with various stakeholders to enhance process efficiency and effectiveness. The role is based in Hertfordshire and is offered on a 6-month contract outside IR35. The ideal candidate should have extensive experience in process management within the IT sector.

Key Responsibilities:

• Own and govern the global Source to Cash and Order to Cash processes, ensuring consistency, scalability, and efficiency.
• Design, implement, and optimise S2C and O2C workflows across all regions and business units.
• Collaborate with key stakeholders (Sales, Procurement, Finance, Legal, IT) to align process improvements with business strategy.
• Identify bottlenecks, risks, and inefficiencies, and develop solutions to drive operational excellence.
• Define key process metrics, KPIs, and reporting structures to measure performance and compliance.
• Act as the escalation point for process-related issues, working closely with operational teams to resolve them effectively.

Key Skills:

• Extensive experience in Source to Cash and/or Order to Cash process management.
• Strong background in the IT reseller, managed services, or IT consultancy industry is highly preferred.
• Experience working with Global Process Matrix.
• Proven track record of leading large-scale process improvement or transformation projects globally.
• Strong stakeholder management and communication skills across senior leadership and operational teams.
• Comfortable working in a fast-paced, matrixed, and often ambiguous environment.
• Lean Six Sigma, PMP, or similar certifications are a plus.

Salary (Rate): 650

City: Hertfordshire

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT