Global Process Lead

We’re hiring a Global Process Lead to join a Partner Process team within a broader Trust & Compliance function. As an individual contributor, you’ll design, deploy, and run global partner processes across areas such as Compliance, Trust, or Foundational Development—building scalable, automated workflows that balance commercial outcomes with security and regulatory standards. You’ll work cross-functionally with Product, Program Management, Commercial Growth & Operations, and local operations teams to drive measurable process improvements in a complex, global environment.

Key Responsibilities

• End-to-end process design & governance
• Design, implement, and operate global partner processes across assigned domains.
• Create and maintain process documentation, SOPs, and governance to ensure global consistency.
• Identify friction points, remove manual workarounds, and drive automation.
• Cross-functional partnering & stakeholder alignment
• Translate business strategy and compliance requirements into actionable process architecture.
• Align globally-designed processes with regional/local operational realities.
• Act as the central point of contact and domain authority for process standards in the function.
• Data-driven continuous improvement
• Use operational data and partner feedback to find bottlenecks and run root-cause analysis.
• Assess upstream/downstream impacts of process changes across interconnected systems.
• Continuously optimize for agility, scale, and security.
• Compliance, risk & security
• Embed trust, security, and regulatory requirements throughout the partner lifecycle.
• Run regular reviews/audits to ensure alignment with evolving internal policies and external regulations.

Requirements

• Experience: 3–5+ years in global process design, operational excellence, or business transformation (ideally in tech/platform/e-commerce environments).
• Operating in complexity: Proven ability to scale processes across large, matrixed, multi-stakeholder organizations.
• Influence without authority: Strong track record delivering cross-functional initiatives as an IC.
• Tooling & analytics:
• Advanced Jira experience (workflow management, ticketing, process tracking).
• Strong data literacy, including defining reporting needs and interpreting Tableau dashboards to drive action.
• Methodologies: Familiar with process optimization frameworks (e.g., Lean Six Sigma, RACI) and process mapping.
• Education: Bachelor’s degree or equivalent experience.