Global People Services Specialist - FTC
Posted Today by Sage
Negotiable
Undetermined
Hybrid
Newcastle Upon Tyne, England, United Kingdom
Summary: The Global People Services Specialist is responsible for delivering exceptional customer service throughout the people life cycle, acting as the first point of contact for HR-related queries. This hybrid role requires fluency in French and English and involves collaborating with the People Services Manager to enhance the colleague experience. The position is a 9-month Fixed Term Contract based in Newcastle. Key responsibilities include resolving colleague queries, maintaining HR data, and supporting onboarding processes.
Key Responsibilities:
- Respond to colleague queries through platforms like ServiceNow, Teams, and live chat.
- Work closely with payroll to ensure accurate inputs for monthly pay runs.
- Maintain clean and accurate HR data, ensuring systems are up to date and reliable.
- Support onboarding by collaborating with Talent Acquisition.
- Provide guidance to employees and managers on policies and processes.
- Contribute to continuous improvement by identifying better ways of working.
- Collaborate with HRIS and improvement teams to enhance the overall colleague experience.
Key Skills:
- Solid grounding in HR.
- Ability to handle a wide range of employee queries in a fast-paced environment.
- Organised and detail-oriented with strong multitasking abilities.
- Strong communication skills with the ability to adapt style to different audiences.
- Confidence in using HR systems and tools like Excel.
- Fluency in French.
Salary (Rate): undetermined
City: Newcastle Upon Tyne
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
Job Description
The Global People Services Specialist delivers an excellent customer service to both our internal customers (colleagues), our People team colleagues, and our external partners for all aspects of the people life cycle. The role will work with the People Services Manager to deliver a value-add service, partnering with the People team to ensure the delivery of a seamless colleague experience. This role requires fluency in French and English for a 9 month Fixed Term Contract. This is a hybrid role 3 days per week based from our Newcastle office.
Key Responsibilities
Summary Of Role
This role sits within People Services and acts as the first point of contact for HR-related queries globally. You’ll help deliver a smooth, high-quality colleague experience by resolving issues, maintaining accurate data and supporting key people processes across the business.
What I will be doing
You’ll respond to colleague queries through platforms like ServiceNow, Teams and live chat, either resolving them directly or directing them to the right teams. You’ll work closely with payroll to ensure accurate inputs for monthly pay runs and partner with external providers where needed. A key part of the role involves maintaining clean and accurate HR data, ensuring systems are up to date and reliable. You’ll also support onboarding by working with Talent Acquisition and provide guidance to employees and managers on policies and processes. Alongside day-to-day support, you’ll contribute to continuous improvement by identifying better ways of working, collaborating with HRIS and improvement teams, and helping enhance the overall colleague experience.
What we are looking for
We’re looking for someone with a solid grounding in HR who is comfortable handling a wide range of employee queries in a fast-paced environment. You’ll be organised, detail-oriented and confident managing multiple priorities. Strong communication skills are essential, with the ability to adapt your style to different audiences and build trusted relationships across the business. You should be confident using HR systems and tools like Excel, and able to troubleshoot issues using different sources of information. Fluency in French is required for this role.