Global Incident Manager – Financial Services
Posted 5 days ago by GIOS Technology
Negotiable
Undetermined
Hybrid
Sheffield, England, United Kingdom
Summary: The role of Incident Manager in Financial Services involves overseeing global incident management with a focus on the financial sector. The position requires a strong understanding of regulatory compliance and operational risk, along with the ability to manage high-pressure incidents. Proficiency in ITSM and incident tracking tools is essential, as well as experience in coaching teams on best practices for incident response. The role is hybrid, requiring 2-3 days per week in the office in Sheffield.
Key Responsibilities:
- Manage global incident management processes within the financial services sector.
- Ensure compliance with regulatory standards and operational risk management.
- Handle high-pressure, real-time incidents involving technical and non-technical stakeholders.
- Utilize ITSM and incident tracking tools such as ServiceNow and Jira.
- Coach and mentor teams on best practices for incident response and operational resilience.
Key Skills:
- Incident Management
- ServiceNow
- Jira
- ITSM
- Banking
Salary (Rate): undetermined
City: Sheffield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
I am hiring Incident Manager – Financial Services
Location: Sheffield - Hybrid / 2-3 days Per Week in office
Proven experience in global incident management, preferably within the financial services sector. Strong understanding of regulatory compliance and operational risk in a financial environment. Demonstrated ability to manage high-pressure, real-time incidents with both technical and non-technical stakeholders. Proficiency in ITSM and incident tracking tools (e.g., ServiceNow, Jira). Experience coaching and mentoring teams in best practices for incident response and operational resilience.
Key Skills: Incident Management / Service Now / Jira / ITSM / Banking