Summary: The role of German speaking service desk/customer services involves providing technical support and customer service primarily in German and English. The position requires proactive incident management and effective communication with customers to ensure satisfaction. The contract is for three months with potential extensions, and the role includes working a maximum of two weekends a month. Candidates should possess strong customer service experience and relevant technical skills.

Key Responsibilities:

• Regularly update incidents logged on the Incident Management system and provide technical solutions within Service Level Agreements.
• Proactively keep customers informed on incident or request status and progress.
• Escalate incidents where a first-time fix is not possible to 2nd line support or the relevant resolver group.
• Adhere to incident management procedures.
• Monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and frequent contact.
• Keep up to date with current standard procedures.
• Proactively maintain and develop knowledge, skills, and experience through client contact and training.
• Escalate potential service issues with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager.
• Contribute to team meetings.

Key Skills:

• Fluent in German and English with strong communication skills.
• Extensive customer service experience.
• Experience in making bookings and completing calls.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Professional level speaking and typing in English.
• Strong problem-solving skills.
• Educated to GCSE Level or equivalent in Maths and English.
• IT certification desirable but not essential.

Salary (Rate): 17.46

City: Peterborough

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other