Genesys Workforce Engagement Management Specialist
Posted 1 week ago by Eolas Recruitment
Negotiable
Undetermined
Undetermined
London, UK
Summary: Our client, a leading insurance company, is looking for a Genesys Low-Code Developer to enhance customer communication workflows through low-code development and system customization within Genesys Cloud. The role emphasizes utilizing native tools to create efficient customer journeys while minimizing custom development. The ideal candidate will have a strong background in Genesys Cloud and low-code environments, focusing on configuration and optimization. This position is critical for improving self-service capabilities and overall customer experience.
Key Responsibilities:
- Configure and maintain Genesys Architect flows (voice, chat, email)
- Set up and optimise routing, queues, and skills-based logic
- Customise the platform to support customer service journeys
- Implement lightweight integrations using Data Actions and APIs
- Enhance self-service capabilities and reduce agent dependency
Key Skills:
- Strong experience with Genesys Cloud (Architect, routing, queues)
- Experience in low-code/configuration-driven environments
- Understanding of contact centre operations and CX journeys
- Familiarity with APIs and Data Actions
Salary (Rate): £600 daily
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client, a leading insurance company, is seeking a Genesys Low-Code Developer to design and optimise customer communication workflows.
The role focuses on low-code development and system customisation within Genesys Cloud, leveraging native tools such as Architect, routing, and configuration to deliver efficient customer journeys with minimal custom development.
Key Responsibilities
- Configure and maintain Genesys Architect flows (voice, chat, email)
- Set up and optimise routing, queues, and skills-based logic
- Customise the platform to support customer service journeys
- Implement lightweight integrations using Data Actions and APIs
- Enhance self-service capabilities and reduce agent dependency
Key Requirements
- Strong experience with Genesys Cloud (Architect, routing, queues)
- Experience in low-code/configuration-driven environments
- Understanding of contact centre operations and CX journeys
- Familiarity with APIs and Data Actions
Role Scope
This is a configuration-focused role, prioritising:
- Low-code solutions and Genesys customisation
- Rapid iteration using native platform capabilities
- Minimal reliance on custom Back End development
Success Measures
- Increased self-service adoption
- Improved support efficiency and response times
- Scalable and maintainable Genesys configurations
If interested please send us a copy of your CV.