Genesys Workforce Engagement Management Specialist
Posted 2 weeks ago by Eolas Recruitment
Negotiable
Undetermined
Undetermined
London, UK
Summary: Our client, a leading insurance company, is looking for a Genesys Low-Code Developer to enhance customer communication workflows through low-code development and system customization within Genesys Cloud. The role emphasizes the use of native tools to create efficient customer journeys while minimizing custom development. The ideal candidate will have strong experience with Genesys Cloud and a solid understanding of contact center operations. This position is configuration-focused, prioritizing low-code solutions and rapid iteration.
Key Responsibilities:
- Configure and maintain Genesys Architect flows (voice, chat, email)
- Set up and optimise routing, queues, and skills-based logic
- Customise the platform to support customer service journeys
- Implement lightweight integrations using Data Actions and APIs
- Enhance self-service capabilities and reduce agent dependency
Key Skills:
- Strong experience with Genesys Cloud (Architect, routing, queues)
- Experience in low-code/configuration-driven environments
- Understanding of contact centre operations and CX journeys
- Familiarity with APIs and Data Actions
Salary (Rate): £600 daily
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client, a leading insurance company, is seeking a Genesys Low-Code Developer to design and optimise customer communication workflows.
The role focuses on low-code development and system customisation within Genesys Cloud, leveraging native tools such as Architect, routing, and configuration to deliver efficient customer journeys with minimal custom development.
Key Responsibilities
- Configure and maintain Genesys Architect flows (voice, chat, email)
- Set up and optimise routing, queues, and skills-based logic
- Customise the platform to support customer service journeys
- Implement lightweight integrations using Data Actions and APIs
- Enhance self-service capabilities and reduce agent dependency
Key Requirements
- Strong experience with Genesys Cloud (Architect, routing, queues)
- Experience in low-code/configuration-driven environments
- Understanding of contact centre operations and CX journeys
- Familiarity with APIs and Data Actions
Role Scope
This is a configuration-focused role, prioritising:
- Low-code solutions and Genesys customisation
- Rapid iteration using native platform capabilities
- Minimal reliance on custom Back End development
Success Measures
- Increased self-service adoption
- Improved support efficiency and response times
- Scalable and maintainable Genesys configurations
If interested please send us a copy of your CV.