Genesys Technical Consultant

Summary: The Genesys Technical Consultant role requires a professional with over three years of experience in Genesys platforms, focusing on contact center operations and technologies. The consultant will be responsible for IVR design, call routing, and scripting, while also managing integrations and stakeholder communications. This position demands strong technical skills, particularly in REST APIs, and the ability to handle multiple projects independently.

Key Responsibilities:

• Design and implement IVR systems and call routing solutions.
• Manage system integrations using REST APIs.
• Oversee contact center operations and technologies.
• Communicate effectively with stakeholders and manage expectations.
• Work independently on multiple projects simultaneously.

Key Skills:

• 3+ years of experience with Genesys platforms (Cloud or Engage).
• Strong knowledge of contact center operations and technologies.
• Experience with IVR design, call routing, and scripting.
• Proficiency in REST APIs and system integrations.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple projects.
• Preferred: Genesys certifications (e.g., Genesys Cloud Certified Professional).
• Experience with CRM integrations (e.g., Salesforce, MS Dynamics).
• Familiarity with cloud platforms (AWS, Azure).
• Knowledge of DevOps and CI/CD practices.

Salary (Rate): undetermined

City: Greater London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT