Genesys Technical Business Analyst
Posted 2 weeks ago by SRC Recruitment Ltd
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Genesys Technical Business Analyst role is focused on supporting the migration, optimization, and enhancement of a customer experience platform. The analyst will serve as a liaison between business stakeholders and technical teams, ensuring that requirements are effectively captured and implemented. This position is critical for facilitating a smooth transition to the Genesys environment while maximizing its capabilities. Immediate availability is required for this role.
Key Responsibilities:
- Engage with internal and external stakeholders to gather, analyse, and document business and technical requirements for the Genesys platform.
- Map current contact centre processes and identify opportunities for improvement during the migration process.
- Collaborate closely with architects, developers, and project managers to translate requirements into actionable technical specifications.
- Support the design, configuration, testing, and deployment of Genesys solutions.
- Ensure smooth migration from legacy systems to the new Genesys environment, mitigating risks and minimising disruption.
- Conduct gap analysis to identify missing features or required enhancements.
- Create and maintain clear documentation throughout the project lifecycle.
- Provide ongoing support post-migration to ensure optimal platform performance.
Key Skills:
- Proven experience as a Business Analyst within a contact centre environment.
- Strong understanding of Genesys Cloud (PureCloud), Engage, or PureConnect platforms.
- Hands-on experience with platform migration projects.
- Excellent stakeholder management and communication skills, including the ability to work with technical and non-technical audiences.
- Strong analytical and problem-solving skills.
- Familiarity with agile delivery methodologies.
- Ability to produce clear process maps, workflows, and technical documentation.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Genesys Technical Business Analyst - IMMEDIATE REQUIREMENT
We are seeking IMMEDIATELY an experienced Genesys Technical Business Analyst to support the migration, optimisation, and enhancement of our customer experience platform. You will act as the bridge between business stakeholders and technical teams, ensuring requirements are clearly captured, documented, and delivered. This role will be key in enabling a smooth transition to our target Genesys environment, while maximising platform capabilities.
Key Responsibilities of Genesys Technical Business Analyst
- Engage with internal and external stakeholders to gather, analyse, and document business and technical requirements for the Genesys platform.
- Map current contact centre processes and identify opportunities for improvement during the migration process.
- Collaborate closely with architects, developers, and project managers to translate requirements into actionable technical specifications.
- Support the design, configuration, testing, and deployment of Genesys solutions.
- Ensure smooth migration from legacy systems to the new Genesys environment, mitigating risks and minimising disruption.
- Conduct gap analysis to identify missing features or required enhancements.
- Create and maintain clear documentation throughout the project lifecycle.
- Provide ongoing support post-migration to ensure optimal platform performance.
Skills & Experience for Genesys Technical Business Analyst
- Proven experience as a Business Analyst within a contact centre environment.
- Strong understanding of Genesys Cloud (PureCloud), Engage, or PureConnect platforms.
- Hands-on experience with platform migration projects.
- Excellent stakeholder management and communication skills, including the ability to work with technical and non-technical audiences.
- Strong analytical and problem-solving skills.
- Familiarity with agile delivery methodologies.
- Ability to produce clear process maps, workflows, and technical documentation.