Genesys Engineer

Summary: The Genesys Engineer role at Conch Technologies Inc involves administering and engineering Genesys Cloud solutions, requiring a strong technical background in contact center technologies. The position is based in New York and Waltham, MA, and is primarily on-site. Candidates should possess extensive experience with Genesys Cloud and related technologies to effectively support and enhance the company's contact center operations.

Key Responsibilities:

• Administer and engineer Genesys Cloud solutions.
• Build and support Genesys Cloud Scripts.
• Develop and troubleshoot Data Actions.
• Work with REST APIs and third-party integrations.
• Manage contact center routing concepts, queues, skills, and user management.
• Troubleshoot call flows, integrations, and authentication issues.
• Document processes and communicate effectively with stakeholders.

Key Skills:

• 3+ years of experience with Genesys Cloud administration and engineering.
• Strong hands-on experience with Architect inbound flows and common modules.
• Experience developing and troubleshooting Data Actions.
• Experience working with REST APIs and third-party integrations.
• Understanding of contact center routing concepts, queues, skills, and user management.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

Salary (Rate): undetermined

City: New York

Country: United States

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT