Genesys Developer ::Jacksonville, FL / Charlotte, NC
Posted 4 days ago by 1750332578
Negotiable
Outside
Hybrid
USA
Summary: The Genesys Developer role involves designing, developing, and maintaining Genesys-based contact center solutions to fulfill business needs. The position requires expertise in developing and customizing IVR and call flows, integrating with external systems, and troubleshooting. Knowledge of various Genesys features, including AI functionalities, is essential. The role offers a hybrid working arrangement from day one, with potential for remote work.
Key Responsibilities:
- Design, develop, and maintain Genesys-based contact center solutions.
- Develop, customize, and configure IVR flows and call flows.
- Integrate contact center solutions with external systems.
- Troubleshoot issues related to Genesys solutions.
- Utilize various Genesys features, including co-browsing, Agent assist, and AI functionalities.
Key Skills:
- Experience with Genesys contact center solutions.
- Proficiency in developing and customizing IVR and call flows.
- Knowledge of integration with external systems.
- Ability to troubleshoot technical issues.
- Familiarity with Genesys features such as co-browsing and AI capabilities.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: Genesys Developer
Location: Jacksonville, FL / Charlotte, NC
3 Days Hybrid from Day 1 (we can try remote as well)
Genesys developer should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.
This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.
Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.