Genesys Delivery Manager
Posted Today by A4Assist
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Genesys Delivery Manager will lead the end-to-end delivery of a major Genesys Cloud/Engage transformation for a global enterprise client. This long-term contract requires strong delivery leadership, stakeholder management, and technical oversight within a complex, multi-vendor environment. The role involves managing the full delivery lifecycle, ensuring project milestones are met, and aligning technical delivery with the client's strategic goals. The ideal candidate will have extensive experience in Genesys delivery and a proven track record in managing large-scale implementations.
Key Responsibilities:
- Own and manage the full delivery lifecycle of the Genesys solution — from design and build through to deployment, testing, and go-live.
- Ensure all project milestones, deliverables, and quality standards are achieved within agreed timelines and budgets.
- Oversee risk, issue, and change management processes, driving proactive mitigation and resolution.
- Act as the primary delivery lead and trusted advisor to senior client stakeholders.
- Maintain transparent communication and governance through structured reporting, steering committees, and progress reviews.
- Align technical delivery with the client’s strategic business goals and operational readiness.
- Provide direction across multiple delivery streams — including platform migration, integrations (CRM, IVR, WFM, Digital, AI/Chatbots), and voice/digital channels.
- Partner with solution architects and engineers to validate designs, integration patterns, and migration strategies.
- Ensure technical decisions align with Genesys best practices, security, and compliance requirements.
- Lead and coordinate cross-functional delivery teams, including onshore/offshore resources and third-party vendors.
- Manage dependencies across internal and external workstreams, ensuring alignment and accountability.
- Support knowledge transfer and transition to BAU operations upon project completion.
Key Skills:
- 8+ years of project or delivery management experience, with 5+ years in Genesys delivery (Genesys Cloud CX / Engage).
- Proven track record of delivering large-scale enterprise Genesys implementations or migrations.
- Deep understanding of contact centre ecosystems, including telephony, routing, IVR, digital channels, and WFM.
- Experience managing multi-million-pound programs with distributed technical teams.
- Strong governance, stakeholder management, and executive communication skills.
- Working knowledge of Agile / Waterfall delivery approaches.
- Familiarity with integrations into platforms such as Salesforce, ServiceNow, MS Teams, or similar.
- Genesys Certifications (GCP, GCX, Engage) preferred.
- PMP, Prince2, or Agile certification advantageous.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Genesys Delivery Manager Long term Contract We are seeking a number of highly experienced Genesys Delivery Managers to lead the end-to-end delivery of a major Genesys Cloud / Engage transformation for a global enterprise client. This is a long-term engagement within a complex, multi-vendor environment, requiring strong delivery leadership, stakeholder management, and technical oversight to ensure successful program outcomes.
Key Responsibilities of Genesys Delivery Manager Delivery Leadership of Genesys Delivery Manager Own and manage the full delivery lifecycle of the Genesys solution — from design and build through to deployment, testing, and go-live. Ensure all project milestones, deliverables, and quality standards are achieved within agreed timelines and budgets. Oversee risk, issue, and change management processes, driving proactive mitigation and resolution.
Client & Stakeholder Management of Genesys Delivery Manager Act as the primary delivery lead and trusted advisor to senior client stakeholders. Maintain transparent communication and governance through structured reporting, steering committees, and progress reviews. Align technical delivery with the client’s strategic business goals and operational readiness.
Technical & Operational Oversight of Genesys Delivery Manager Provide direction across multiple delivery streams — including platform migration, integrations (CRM, IVR, WFM, Digital, AI/Chatbots), and voice/digital channels. Partner with solution architects and engineers to validate designs, integration patterns, and migration strategies. Ensure technical decisions align with Genesys best practices, security, and compliance requirements.
Team & Vendor Coordination of Genesys Delivery Manager Lead and coordinate cross-functional delivery teams, including onshore/offshore resources and third-party vendors. Manage dependencies across internal and external workstreams, ensuring alignment and accountability. Support knowledge transfer and transition to BAU operations upon project completion.
Required Skills & Experience of Genesys Delivery Manager 8+ years of project or delivery management experience, with 5+ years in Genesys delivery (Genesys Cloud CX / Engage). Proven track record of delivering large-scale enterprise Genesys implementations or migrations . Deep understanding of contact centre ecosystems , including telephony, routing, IVR, digital channels, and WFM. Experience managing multi-million-pound programs with distributed technical teams. Strong governance, stakeholder management, and executive communication skills. Working knowledge of Agile / Waterfall delivery approaches. Familiarity with integrations into platforms such as Salesforce, ServiceNow, MS Teams , or similar. Genesys Certifications (GCP, GCX, Engage) preferred. PMP, Prince2, or Agile certification advantageous.