Genesys Consultant
Posted 7 days ago by Response Informatics
Negotiable
Undetermined
Undetermined
Greater London, England, United Kingdom
Summary: The Genesys Technical Consultant role involves designing, implementing, and supporting Genesys-based solutions for clients, requiring hands-on experience with Genesys Cloud or Engage platforms. The consultant will work closely with clients to gather requirements and deliver tailored contact center solutions while providing technical support and troubleshooting. Collaboration with cross-functional teams and documentation of processes are also key aspects of the position. The ideal candidate should possess a strong understanding of contact center technologies and excellent communication skills.
Key Responsibilities:
- Design and implement contact center solutions using Genesys Cloud or Engage.
- Configure IVR, call routing, and interaction flows using Genesys Architect.
- Integrate Genesys with third-party systems via APIs and connectors.
- Collaborate with clients to gather requirements and deliver tailored solutions.
- Provide technical support and troubleshooting for Genesys platforms.
- Assist in pre-sales activities including demos and solution design.
- Work with cross-functional teams to ensure seamless delivery.
- Document configurations, processes, and provide training to client teams.
Key Skills:
- 3+ years of experience with Genesys platforms (Cloud or Engage).
- Strong knowledge of contact center operations and technologies.
- Experience with IVR design, call routing, and scripting.
- Proficiency in REST APIs and system integrations.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple projects.
- Genesys certifications (e.g., Genesys Cloud Certified Professional) preferred.
- Experience with CRM integrations (e.g., Salesforce, MS Dynamics) preferred.
- Familiarity with cloud platforms (AWS, Azure) preferred.
- Knowledge of DevOps and CI/CD practices preferred.
Salary (Rate): undetermined
City: Greater London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are seeking a skilled Genesys Technical Consultant to join our team in London. The ideal candidate will have hands-on experience with Genesys Cloud or Engage platforms and a strong understanding of contact center technologies. This role involves designing, implementing, and supporting Genesys-based solutions tailored to client needs.
Key Responsibilities:
- Design and implement contact center solutions using Genesys Cloud or Engage.
- Configure IVR, call routing, and interaction flows using Genesys Architect.
- Integrate Genesys with third-party systems via APIs and connectors.
- Collaborate with clients to gather requirements and deliver tailored solutions.
- Provide technical support and troubleshooting for Genesys platforms.
- Assist in pre-sales activities including demos and solution design.
- Work with cross-functional teams to ensure seamless delivery.
- Document configurations, processes, and provide training to client teams.
Required Skills & Qualifications:
- 3+ years of experience with Genesys platforms (Cloud or Engage).
- Strong knowledge of contact center operations and technologies.
- Experience with IVR design, call routing, and scripting.
- Proficiency in REST APIs and system integrations.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple projects.
Preferred Qualifications:
- Genesys certifications (e.g., Genesys Cloud Certified Professional).
- Experience with CRM integrations (e.g., Salesforce, MS Dynamics).
- Familiarity with cloud platforms (AWS, Azure).
- Knowledge of DevOps and CI/CD practices.