Genesys Cloud Engineer
Posted Today by Sanderson Recruitment Plc
Negotiable
Inside
Undetermined
Cardiff, Wales, UK
Summary: The role of Genesys Cloud Engineer involves designing, delivering, and supporting modern contact center solutions for a leading organization. This position is based in Cardiff and requires hands-on experience with Genesys Cloud technologies. The contract is initially for six months with the possibility of extension, and it operates under an umbrella engagement model.
Key Responsibilities:
- Design and build Genesys Cloud Architect flows across voice, email, and messaging channels.
- Develop APIs and integrate third-party tools and services.
- Diagnose and resolve complex technical issues, including analyzing SIP traces.
- Support omnichannel contact center solutions and integrate Genesys Cloud with third-party systems.
- Ensure understanding of cloud infrastructure and security best practices.
Key Skills:
- Proven track record in designing and building Genesys Cloud Architect flows.
- Experience with REST APIs and web services.
- Knowledge of IP telephony, Genesys Cloud Edge devices, and SIP trunking.
- Basic understanding of Terraform and Genesys CX as Code.
- Experience with AI and automation capabilities within Genesys Cloud.
Salary (Rate): undetermined
City: Cardiff
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Genesys Cloud Engineer
Cardiff - 1x a month
6-month initial contract with scope to extend
Excellent day rates
Umbrella engagement
I'm currently partnering with a leading organisation seeking a hands-on Genesys Cloud Engineer to design, deliver and support modern contact centre solutions.
Key Skills & Experience:
- Proven track record designing and building Genesys Cloud Architect flows across voice, email and messaging channels
- Experience developing APIs and integrating third-party tools and services
- Strong understanding of REST APIs and web services
- Knowledge of IP telephony, Genesys Cloud Edge devices and SIP trunking
- Ability to diagnose and resolve complex technical issues, including analysing SIP traces
- Basic understanding of Terraform and Genesys CX as Code
- Experience with omnichannel contact centre solutions
- Knowledge of AI and automation capabilities within Genesys Cloud
- Experience integrating Genesys Cloud with third-party systems
- Understanding of cloud infrastructure and security best practices
Reasonable Adjustments:
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