General Manager – Facilities (New Build)
Posted Today by Mitie
£70,000 Per year
Undetermined
Undetermined
Newcastle Upon Tyne, England, United Kingdom
Summary: The General Manager – Facilities (New Build) role in Newcastle involves leading operations at HMRC's Pilgrim Quarter site during the final stages of construction and fit-out. The position requires overseeing the delivery of hard and soft facilities management services, ensuring compliance and safety. The General Manager will be a key member of the Senior Management Team, responsible for integrating services and managing contractor relationships. This role demands strong leadership and operational excellence to prepare the facility for its official opening in 2027.
Key Responsibilities:
- Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance
- Plan and oversee preventative maintenance on critical systems
- Monitor plant and equipment, proactively resolving faults
- Manage reactive repairs and emergency breakdowns, including out-of-hours responses
- Coordinate with suppliers and contractors, managing permits and safety documentation
- Promote a safety-first culture through audits, inspections, and safety meetings
- Lead and inspire site management and service teams
Key Skills:
- Significant senior management experience within Facilities or Building Services
- Experience in final stages of construction and fit-out of a newly built facility
- Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership
- Excellent communication and team supervision skills
- Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3)
- Desirable: CAFM system experience, security clearance, and safety certifications
Salary (Rate): £70,000.00 yearly
City: Newcastle Upon Tyne
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role: General Manager – Facilities (New Build) Location: Newcastle – Pilgrim Quarter Contract: 12-Month Fixed-Term Position Overview We're seeking a motivated and experienced General Manager with a strong background in facilities management to lead operations at HMRC's flagship site , Pilgrim Quarter, in Newcastle upon Tyne. This is a pivotal role overseeing the safe, compliant, and efficient delivery of hard and soft FM services during the final stages of construction and fit-out of a newly built facility. You'll be responsible for managing all operational aspects from the handover phase through to the building's official opening in 2027 . As General Manager and a key member of the Senior Management Team , reporting to the Account Director , you will lead the integration and delivery of M&E, hard and soft services , and contractor management during the final build phase. Your leadership will ensure all systems and services are safe, compliant, and fully operational ahead of occupation. You'll foster a proactive culture of safety, performance, and collaboration , driving project milestones and building trusted relationships with clients and teams.
Key Responsibilities
- Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance
- Plan and oversee preventative maintenance on critical systems
- Monitor plant and equipment, proactively resolving faults
- Manage reactive repairs and emergency breakdowns, including out-of-hours responses
- Coordinate with suppliers and contractors, managing permits and safety documentation
- Promote a safety-first culture through audits, inspections, and safety meetings
- Lead and inspire site management and service teams
Experience & Skills
- Significant senior management experience within Facilities or Building Services
- Experience in final stages of construction and fit-out of a newly built facility
- Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership
- Excellent communication and team supervision skills
- Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3)
- Desirable: CAFM system experience, security clearance, and safety certifications
Person Profile
- Proven ability to lead facilities and construction teams and deliver operational excellence
- Strong planning, organisational, and problem-solving skills
- Customer-focused, calm under pressure, and results-oriented
- Committed to fostering a positive safety culture and continuous improvement
Join Mitie and enjoy a comprehensive benefits package designed to support your lifestyle and development.