General Manager - Booking Office 1869

Additional Information Job Number 26005898 Job Category Food and Beverage & Culinary Location St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Let your passion for discovery become a career. Explore, discover, share, and inspire at St. Pancras London The St. Pancras London, Autograph Collection is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past. St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

Position Summary: Under the general guidance of the F&B Director you are responsible for overseeing all aspects of Booking Office 1869, Summer terrace & Mi&Me operations ensuring exceptional service, operational excellence, and alignment with the hotel’s brand standards. You will lead your team to deliver consistent, luxury-level experiences while driving revenue, maintaining cost controls, and cultivating a strong people culture. Marketing ideas to promote business, maintaining low levels of employee turnover through an inspiration people culture, maintain revenue and payroll budgets, and meet budgeted productivity while keeping this area of the hotel an aspiration venue.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Bonus determined by personal and business performance. Private Medical Health coverage. Pension scheme participation. Life Assurance coverage. Annual Performance Review pay adjustments. Complimentary Gym and spa access. Free meals while at work. Dry-cleaning service availability. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 50% discount at any of the St Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Cycle to work scheme. Employee Assistance Programme access. Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefit.

Responsibilities: Here's what your journey with us entails

• Foster a positive, engaged, and high-performing team culture.
• Deliver daily shift briefs and ensure consistent communication.
• Support recruitment, onboarding, training, and development of team members.
• Manage rotas, holidays, and labour costs in line with business needs.
• Conduct performance reviews and support career development.
• Champion guest engagement, name usage, and service excellence.
• Contribute creative ideas to enhance guest experience and operational efficiency.
• Collaborate with Marketing, PR, and external partners to elevate the venue’s profile.
• Stay informed on industry trends, competitors, and market shifts.
• Curate programming, events, and initiatives that keep the venue relevant and aspirational.
• Represent the business during show-rounds, client visits, and community engagements.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.