GBS & BPO Program manager
Posted Today by LA International Computer Consultants Ltd
£700 Per day
Undetermined
Undetermined
Slough, UK
Summary: The GBS & BPO Program Manager is responsible for leading end-to-end programs across various functions, particularly in Finance and Procurement. This role involves managing program governance, stakeholder communication, and risk management while aligning services with business priorities. The position requires strong program management skills and the ability to engage effectively with senior stakeholders. The organization emphasizes inclusivity and accessibility in its recruitment process.
Key Responsibilities:
- Lead end-to-end GBS/BPO programs across multiple functions (Finance, Procurement)
- Drive program governance, reporting, and stakeholder communication
- Manage risks, issues, and dependencies across program life cycle
- Knowledge of transfer/migration of work
- Engage with senior business stakeholders (Finance LT, Functional Leads, etc.)
- Align GBS/BPO services with business priorities and transformation goals
- Manage escalations and ensure timely resolution
- Drive effective communication across internal and external stakeholders
Key Skills:
- Strong program and project management skills
- Deep understanding of GBS/shared services and BPO operating models
- Vendor management and commercial acumen
- Stakeholder management and executive communication
- Problem-solving and decision-making capability
- Data-driven mindset with strong analytical skills
- Change management and transformation leadership
Salary (Rate): £700 per day
City: Slough
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Key Responsibilities
Program & Delivery Management
* Lead end-to-end GBS/BPO programs across multiple functions (Finance, Procurement)
* Drive program governance, reporting, and stakeholder communication
* Manage risks, issues, and dependencies across program life cycle
* Knowledge of transfer/migration if work
Stakeholder Management
* Engage with senior business stakeholders (Finance LT, Functional Leads, etc.)
* Align GBS/BPO services with business priorities and transformation goals
* Manage escalations and ensure timely resolution
* Drive effective communication across internal and external stakeholders
Key Skills & Competencies
* Strong program and project management skills
* Deep understanding of GBS/shared services and BPO operating models
* Vendor management and commercial acumen
* Stakeholder management and executive communication
* Problem-solving and decision-making capability
* Data-driven mindset with strong analytical skills
* Change management and transformation leadership
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.