G10 Licensing Service Manager

Licensing Service Manager

Job Type: 3-month contract

Location: Hybrid working, with around 2 days per week onsite in London SE1

Pay Rate: £33.62 PAYE base / £35.13 PAYE uplifted / £45.74 umbrella

Hours: 7.4 hours per day, Monday to Friday

Day-to-day of the role

• Lead the operational delivery of the licensing service and ensure effective day-to-day performance.
• Manage a team of around 14 staff, including team leaders and managers.
• Develop governance, reporting, quality assurance and performance management frameworks.
• Monitor KPIs, workloads, service standards and operational risks.
• Oversee workforce planning, resource allocation and service development activity.
• Drive continuous improvement initiatives to strengthen efficiency and service quality.
• Build effective working relationships with boroughs, regulatory partners and senior stakeholders.
• Represent the service at governance meetings, stakeholder forums and external events.
• Ensure all activities are delivered in line with legal, regulatory and policy requirements.

Required Skills & Qualifications

• Significant experience in operational management, ideally within a complex service environment.
• Proven experience leading, developing and motivating sizeable teams.
• Strong background in service delivery, performance management and continuous improvement.
• Experience implementing governance, reporting, quality assurance or operational frameworks.
• Ability to assess and manage operational risk while maintaining service quality.
• Excellent communication and stakeholder management skills, with confidence engaging at senior level.
• Experience in licensing, regulatory, enforcement or public protection settings would be advantageous.
• Previous experience within local government, the public sector or politically sensitive environments would be beneficial.

Benefits

• Hybrid working arrangement with a mix of home and onsite working.
• Opportunity to lead and shape a newly established licensing function.
• High-profile stakeholder exposure across a London-wide service.
• Immediate start available.
• Interview process conducted via Microsoft Teams.